Tuesday, 2nd June 2020 | Management

Resource cheatsheet for businesses affected by COVID-19

Updated June 2, 2020 - Use this cheat sheet to quickly find what resources are available to you as a business impacted by COVID-19.

Many, many Canadian businesses have been partially or severely impacted by the COVID-19 pandemic. If you are trying to find out what resources are available to you to help you, here is a summary of resources from the Canadian government as of June 2, 2020. They fall into seven categories: 

  1. Avoiding layoffs, rehiring employees & creating new jobs
  2. Taxes & tariffs
  3. Financial support, loans & access to credit
  4. Targeted support
  5. Support for Self-employed individuals
  6. Indigenous businesses
  7. Supporting financial stability

There is additional support for some sectors, including agriculture. Read on for information on the seven main categories.

Avoiding layoffs, rehiring employees & creating new jobs

Canada Emergency Wage Subsidy (CEWS) - The Canada Emergency Wage Subsidy (CEWS) supports employers that are hardest hit by the pandemic, and protect the jobs Canadians depend on. The subsidy generally covers 75% of an employee's wages – up to $847 per week. The program allows you to re-hire your employees and avoid layoffs during the crisis. It will be in place until August 29, 2020.

Temporary 10% wage top-up is a three-month measure that allows eligible employers to reduce the amount of payroll deductions required to be remitted to the Canada Revenue Agency.

Increased Canada Child Benefit - An extra $300 per child was delivered through the Canada Child Benefit (CCB) for 2019-20. This benefit was delivered as part of the scheduled CCB payment on May 20.

Extending the work-sharing program - The government has extended the maximum duration of the Work-Sharing program from 38 weeks to 76 weeks for employers affected by COVID-19. This measure will provide income support to employees eligible for Employment Insurance who agree to reduce their normal working hours because of developments beyond the control of their employers.

Creating new jobs & opportunities for youth - Over 100K jobs, placements and training opportunities have been created for students, as follows:
Canada Emergency Wage Subsidy (CEWS)
Canada Summer Jobs program (Calls for applications closed)
Youth Employment and Skills Strategy (Calls for applications closed)
Student Work Placement Program
Mitacs
Business + High Education Roundtable

Taxes and Tariffs

Extra time to file income tax returns - Businesses may defer, until after August 31, 2020, the payment of any income tax amounts that become owing on or after March 18 and before September 2020. This relief would apply to tax balances due, as well as installments, under Part I of the Income Tax Act. No interest or penalties will accumulate on these amounts during this period. 

Deferral fo sales tax remittance and customs duty payments until June 30th - Businesses, including self-employed individuals, may defer until June 30, 2020 payments of the GST/HST, as well as customs duty owing on their imports. Any GST/HST payment that becomes owing from March 27 until the end of May can be deferred until the end of June. For GST and customs duty payments for imported goods, deferral will include amounts owing for March, April and May. These amounts were normally due to be submitted to the Canada Revenue Agency and the Canada Border Services Agency as early as the end of March 2020.

Waiving tariffs on certain medical goods - tariffs on certain medical goods, including PPE such as masks and gloves, have been waived to reduce the cost of imported PPE for Canadians, help protect workers, and ensure our supply chains can keep functioning well.

Financial support, loans and access to credit

Canada Emergency Business Account (CEBA) - Provides interest-free loans of up to $40,000 to small businesses and not-for-profits, to help cover their operating costs during a period where their revenues have been temporarily reduced. This program has been implemented by banks and credit unions in collaboration with Export Development Canada. Business owners can apply for support from CEBA through their banks and credit unions.

Loan Guarantee for Small and Medium-Sized Enterprises - Through the Business Credit Availability Program, Export Development Canada (EDC) is working with financial institutions to guarantee 80% of new operating credit and cash flow term loans of up to $6.25 million to small and medium-sized enterprises (SMEs). This financing support is to be used for operational expenses and is available to both exporting and non-exporting companies. It's available at various banks and credit unions. 

Co-Lending Program for Small and Medium-Sized Enterprises - Through the Business Credit Availability Program, Business Development Canada (BDC) is working with financial institutions to co-lend term loans of up to $6.25 million to SMEs for their operational cash flow requirements. The program offers differing maximum finance amounts based on business revenues. This support is available until or before September 30, 2020. This program is now available at various banks and credit unions.

Regional Relief and Recovery Fund (RRRF) - We are providing nearly $962 million through the Regional Relief and Recovery Fund (RRRF) to help more businesses and organizations in sectors such as manufacturing, technology, tourism and others that are key to the regions and to local economies. This fund is specifically targeted to those that may require additional help to recover from the COVID-19 pandemic, but have been unable to access other support measures.

Canada Emergency Commercial Rent Assistance (CECRA) - provides relief for small businesses experiencing financial hardship due to COVID-19. Over the course of the program, property owners will reduce rent by at least 75 % for the months of April and May (retroactive), and June, for their small business tenants. CECRA will cover 50 % of the rent, with the tenant paying up to 25 % and the property owner forgiving at least 25 %.

Mid-Market Financing Program - Through the Business Credit Availability Program, the Business Development Canada’s (BDC) Mid-Market Financing Program will provide commercial loans ranging between $12.5 million and $60 million to medium-sized businesses whose credit needs exceed what is already available through the Business Credit Availability Program and other measures. BDC anticipates that qualifying companies will have annual revenues in excess of approximately $100 million. More details will be made available soon.

Mid-Market Guarantee and Financing Program - Through the Business Credit Availability Program, EDC’s Mid-Market Guarantee and Financing Program will bring liquidity to companies that tend to have revenues of between $50 million to $300 million, to sustain operations during this uncertain period. EDC will continue to work with Canadian financial institutions to guarantee 75% of new operating credit and cash-flow loans, ranging in size from $16.75 million to a maximum of $80 million. These expanded guarantees are available to exporters, international investors and businesses that sell their products or services within Canada. More details will be made available soon.

Businesses in the territories - We are making available $15 million in non-repayable support for businesses in the territories to help address the impacts of COVID-19. This support will assist businesses with operating costs not already covered by other Government of Canada measures.

Large Employer Emergency Financing Facility (LEEFF) - This program provides bridge financing to Canada’s largest employers, whose needs during the pandemic are not being met through conventional financing, in order to keep their operations going. The additional liquidity provided through LEEFF allows Canada’s largest businesses, their workers and their suppliers to remain active during this difficult time, and position them for a rapid economic recovery. This program is delivered by the Canada Development Investment Corporation, in cooperation with Innovation, Science and Economic Development Canada and the Department of Finance.

Industrial Research Assistance Program (IRAP) for early-stage businesses - [Applications have closed] $250M to assist innovative, early-stage companies that are unable to access other COVID-19 business supports through the Industrial Research Assistance Program (IRAP). IRAP provides advice, connections, and funding to help Canadian small and medium-sized businesses increase their innovation capacity and take ideas to market.

Additional support by sector:

Targeted support

Young entrepreneurs - $20.1M in support for Futurpreneur Canada to continue supporting young entrepreneurs across Canada who are facing challenges due to COVID-19. The funding will allow Futurpreneur Canada to provide payment relief for its clients for up to 12 months.

Women entrepreneurs - $15M in new funding through the Women Entrepreneurship Strategy (WES). This funding will be available to existing WES Ecosystem Fund recipient organizations, enabling these third-party organizations to provide timely support and advice to women entrepreneurs facing hardship due to the COVID-19 pandemic.

Support for self-employed individuals

Canada Emergency Response Benefit (CERB) - a taxable benefit of $2,000 every 4 weeks for up to 16 weeks to eligible workers who have lost income or stopped working due to COVID-19. An online questionnaire will help us direct you to the service option that best fits your situation (i.e. eligibility for Employment Insurance benefits or not).

Deferral of Sales Tax Remittance and Customs Duty Payments - businesses, including self-employed individuals, may defer until June 30, 2020 payments of the GST/HST, as well as customs duty owing on their imports. Any GST/HST payment that becomes owing from March 27 until the end of May can be deferred until the end of June. For GST and customs duty payments for imported goods, deferral will include amounts owing for March, April and May. These amounts were normally due to be submitted to the Canada Revenue Agency and the Canada Border Services Agency as early as the end of March 2020.

More time to pay income taxes - All businesses may defer, until after August 31, 2020, the payment of any income tax amounts that become owing on or after March 18 and before September 2020. This relief would apply to tax balances due, as well as installments, under Part I of the Income Tax Act. No interest or penalties will accumulate on these amounts during this period. 

Indigenous businesses

Funding for small and medium-sized Indigenous businesses, and Aboriginal Financial Institutions - $306.8M in funding to help small and medium-sized Indigenous businesses, and to support Aboriginal Financial Institutions that offer financing to these businesses. The funding will allow for short-term, interest-free loans and non-repayable contributions through Aboriginal Financial Institutions, which offer financing and business support services to First Nations, Inuit, and Métis businesses. Financial support for Indigenous businesses will be provided through Aboriginal Financial Institutions, and administered by the National Aboriginal Capital Corporations Association and the Métis capital corporations in partnership with Indigenous Services Canada.

Supporting financial stability

Relief for federally regulated pension plan sponsors - immediate, temporary relief to sponsors of federally regulated, defined benefit pension plans in the form of a moratorium, through the remainder of 2020, on solvency payment requirements for defined benefit plans. This relief will help ensure that employers have the financial resources they need to maintain their operations and their pension plans, and to protect the retirement security of their workers and retirees.

Insured Mortgage Purchase Program - the purchase of up to $150B of insured mortgage pools through the Canada Mortgage and Housing Corporation. This action will provide long-term stable funding to banks and mortgage lenders, help facilitate continued lending to Canadian consumers and businesses, and add liquidity to Canada's mortgage market.

Bank of Canada's actions - The Bank of Canada is acting in several ways to support the economy and financial system and stands ready to take any and all actions that it can to protect the well-being of Canadians during this difficult time. The Bank has responded by lowering interest rates, intervening to support key financial markets and providing liquidity support for financial institutions.

Office of the Superintendent of Financial Institutions actions - The Office of the Superintendent of Financial Institutions announced it is lowering the Domestic Stability Buffer by 1.25% of risk-weighted assets. This action will allow Canada's large banks to inject $300 billion of additional lending in to the economy.
 

For support by sector, and also support for individuals, visit Canada's COVID-19 Economic Response Plan microsite

Read Also

How to plan marketing spend for Q4 with iCapital funding

The fourth quarter is a critical time for small businesses. It is when holiday campaigns ramp up, year-end targets come into focus, and businesses compete for customer attention. Planning your marketing spend now can set you up for a strong finish, and the right funding partner can make it possible.

At iCapital, we help Canadian small business owners access fast and flexible financing when the bank is not an option. If Q4 is a make-or-break season for your business, a well-structured marketing budget backed by reliable funding can help you get ahead, reach more customers, and increase sales before year's end.

Why Q4 marketing matters

The final quarter of the year is full of opportunity, whether you are running seasonal promotions, pushing gift cards, or planning a customer appreciation campaign. This is your time to drive revenue and set momentum for the year ahead.

Strong Q4 marketing can help you:

  • Maximize visibility during peak shopping periods
  • Clear inventory before year-end
  • Attract new customers through targeted outreach
  • Build loyalty with your existing audience
  • Finish strong and start the new year with confidence

But all of this takes planning and investment.

How to build your Q4 marketing budget

Creating a solid plan starts with clarity. What are your goals for the final quarter? More foot traffic? Higher online sales? Greater brand awareness?

Once you are clear on your objectives, break your marketing budget into the following categories:

  • Campaign strategy and creative: Consider what you need for concept development, messaging, and design. Whether you are using an agency or handling it in-house, allocate time and funds to get the creative right.
  • Paid advertising: Platforms like Meta, Google, and YouTube often see higher competition in Q4. Factor in increased ad costs and be strategic with targeting to maximize the return on every dollar.
  • Promotions and incentives: Discounts, bundles, and limited-time offers are popular this time of year. Make sure your pricing strategy aligns with your brand and margins.
  • Email and CRM tools: Nurture your existing customer base. Consider email software, automation tools, or loyalty platforms that can help you increase repeat business.
  • Website or e-commerce updates: If you expect more online traffic, ensure your site is optimized for speed, mobile use, and conversions.
  • Content production: Whether it is product photos, videos, blog content, or social media posts, invest in materials that can support your messaging across platforms.

How iCapital can help fund your plan

A strong marketing plan should not be delayed due to short-term cash flow. That is where iCapital comes in. As a Canadian-owned and funded lender, we help small businesses secure the capital they need without the red tape of traditional banks.

With iCapital funding, you can:

  • Launch timely campaigns with confidence
  • Cover upfront advertising costs while you wait for returns
  • Test new channels or expand existing ones
  • Invest in quality creative without stretching your cash
  • Take advantage of seasonal opportunities without compromise

Our financing options are designed for small business owners who need quick access to funds with terms that fit their cash flow.

Common Q4 marketing mistakes to avoid

Even with a strong budget, poor planning can hold you back.

Watch for these common pitfalls:

  • Waiting too long to launch holiday campaigns
  • Spreading your spend across too many channels
  • Not reviewing performance data from past years
  • Underestimating the cost of digital advertising in Q4
  • Failing to plan for fulfillment and follow-up

By staying focused and agile, you can turn your Q4 marketing into a real growth driver.

Planning your Q4 marketing is not just about spending more—it is about spending smarter. With a clear budget, strong goals, and the proper financial support, you can reach the right audience at the right time.

At iCapital, we are ready to help you make the most of your fourth quarter. If you need funding to fuel your campaigns and hit your targets before year’s end, let us show you what is possible when the bank is not an option.

Marketing

How Your Company Structure Can Save You Money

The way your business is set up can do more than define how you operate. It can impact how much tax you pay, how you access funding, and how efficiently you grow. This guide breaks down how your business structure can help save money and why it is worth reviewing now.

As August arrives, many Canadian small business owners begin thinking ahead to fall plans, budgeting, and long-term financial strategy. If you have not looked at your business structure in a while, now is a good time to assess whether your current setup is still the right fit.

At iCapital, we work with Canadian businesses every day to help them secure fast and flexible financing, especially when the bank is not an option. Choosing the right structure for your business can make a real difference in how you grow and how much you keep.

Why Business Structure Matters

Your business structure directly influences:

- How your income is taxed

- What kind of liability you take on

- How you pay yourself and your team

- The types of funding you can qualify for

- How your business can grow or transition in the future
 

Choosing the right structure is not just paperwork. It is a strategic decision that affects your bottom line.

The Most Common Business Structures in Canada

Sole Proprietorship

This is the most straightforward structure and often the starting point for small businesses. Income is reported as personal income, and you are legally responsible for all aspects of the business. While it is easy to set up, this structure can limit tax flexibility and access to financing as your business grows.

Corporation

Incorporating creates a separate legal entity from you. It allows the business to earn, spend, and be taxed independently. This structure comes with more administration but can unlock tax advantages and better legal protection. Many owners choose this path once their profits exceed what they need to live on, or when they are ready to scale.

When Incorporating Can Help You Save

If your business is generating steady profits, incorporation may help you reduce your tax burden. By leaving income in the industry, you may qualify for lower small business tax rates and defer personal taxes until the money is withdrawn.

Incorporation also offers flexibility. You can pay yourself through a combination of salary and dividends. You can split income with family members. You can reinvest profits more strategically. As your business matures, you can build credibility with lenders and partners.

Business Structure and Access to Financing

Your company structure can influence what types of financing are available to you. Lenders often look at incorporated businesses as more established and creditworthy. If you are looking to expand, purchase equipment, or cover payroll during a slow season, this structure may open more doors.

At iCapital, we provide fast and flexible funding to Canadian businesses of all sizes and structures. Whether you are incorporated or operating as a sole proprietorship, we take time to understand your business and offer funding solutions that meet your goals.

When to Reevaluate Your Setup

It is a good idea to review your business structure if:

- Your income has grown significantly

- You are expanding your team or services

- You are planning to apply for financing

- You are preparing to sell or transfer the business

- You want to separate personal and business liability

Even if your situation has not changed, an annual review with your accountant can help make sure you are not missing out on tax savings or strategic opportunities.

Your business structure can play a decisive role in how you grow, protect, and profit from your work. It is not a decision you make once; it is something to review as your goals and revenue evolve.

At iCapital, we help Canadian business owners stay ready for whatever comes next. If your structure is changing or you need funding to support your next move, we are here to help. We are not a broker. We are a Canadian-owned, operated, and funded company, and we are here when the bank is not an option.

 

Management

Wages: What Should You Pay Your Employees?

Paying your team fairly is more than a cost of doing business it is an investment in long-term growth. This guide explores how to determine the proper wages for your employees, their impact on retention and morale, and why getting it right is beneficial for your business.

For Canadian small business owners, setting wages can feel like a balancing act. You want to attract and retain great people, but you also need to stay profitable and plan. Whether you are hiring your first employee or reviewing your team’s compensation, having a thoughtful wage strategy is key.

At iCapital, we help small businesses grow sustainably. When the bank is not an option, we offer flexible financing that enables Canadian employers to cover payroll, invest in talent, and remain competitive.

Why Wages Matter More Than You Think

Wages are not just numbers on a paycheque; they are one of the biggest influences on employee satisfaction, performance, and loyalty. Underpaying can lead to high turnover and low morale. Overpaying without planning can strain your cash flow.

Setting the right wage helps you:

- Attract skilled and motivated candidates

- Reduce turnover and training costs

- Improve team morale and productivity

- Build a reputation as a fair and competitive employer
 

When you pay people well and on time, you build trust and that trust fuels long-term business success.

What Factors Should You Consider?

There is no one-size-fits-all answer when it comes to wages. The right number depends on your industry, location, and the role you are hiring for. Here are a few key factors to consider:

- Industry standards: Research what similar businesses are paying for the same role. Online job boards, government wage reports, and industry associations are great places to start.

- Cost of living: Wages should reflect what it takes to live in your region. This is especially important if you want to attract local talent.

- Experience and skill level: A candidate’s background can influence what is fair to offer. Be clear about expectations and how experience affects pay.

- Your budget: Understand your numbers before committing to a wage. This includes payroll taxes, benefits, and any seasonal fluctuations in your cash flow.

- Value to the business: What kind of impact will this role have on your bottom line? Someone in a revenue-generating or customer-facing role may justify a higher wage based on their contribution.

Hourly vs Salary: Which One Makes Sense?

Choosing between hourly and salaried pay often depends on the type of work and the structure of your business.

- Hourly pay is common for part-time, seasonal, or shift-based roles. It offers flexibility but may involve more administrative tracking.

- Salaried pay provides consistency and is better suited for full-time roles with ongoing responsibilities.

Both can work well, it just depends on what fits your team’s needs and how your operations are set up.

What About Raises?

Review wages regularly. A good rule of thumb is to assess compensation at least once a year. Raises can be based on performance, inflation, or increased responsibilities.

Offering structured raises can:

- Encourage long-term retention

- Motivate performance and goal setting

- Help you stay competitive in your market

Even if you cannot offer significant raises, slight increases or non-monetary perks can still show appreciation.

Avoiding Common Wage Mistakes

Paying your team fairly is a powerful strategy, but small missteps can have a big impact. Here are a few mistakes to watch for:

- Guessing instead of researching

- Delaying payroll or mismanaging cash flow

- Not factoring in taxes, benefits, or overtime

- Assuming employees will stay loyal without reviews or raises

The proper pay structure supports your business and your team, it is worth getting right from the start

Your team is one of your most valuable assets. Paying them fairly—and on time—is a decision that builds loyalty, trust, and long-term results.

Whether you are hiring or reviewing wages, take the time to understand what is fair, competitive, and sustainable for your business. With the right plan and support, you can create a workplace where people want to stay and grow.

 

Accounting ,Management

Measuring the Value of Your Small Business Customers

Understanding customer value is more than a numbers game. It is a strategy for long-term success. This guide explores how to measure the lifetime value of your customers, why it matters, and how Canadian small businesses can use this data to grow smarter with support from iCapital when the bank is not an option.

When you run a small business, every customer matters but some may contribute more to your success than others. Understanding the actual value of your customers can help you make more informed decisions about marketing, customer service, and retention. It can also show you where to invest your time, budget, and energy for maximum return.

At iCapital, we help Canadian entrepreneurs grow with confidence. Whether you are expanding your team or planning your next big move, understanding your customer value can guide smarter financial planning and highlight areas of opportunity.

What Is Customer Lifetime Value (CLV)?

Customer lifetime value, or CLV, is a measure of how much revenue a customer is expected to generate for your business over the entire time they do business with you. It provides a clearer picture of which customers bring the most value and helps you focus on those who consistently return.

A simple way to estimate CLV is: Average purchase value × Purchase frequency × Customer lifespan = CLV

This formula can be customized based on your business type, but it serves as a useful starting point for small businesses across various industries.

Why Measuring CLV Matters for Small Businesses

Not all customers are equal. Some individuals only buy once, while others return regularly and refer friends and family. Understanding the value of different customer types helps you:

- Make smarter marketing decisions

- Increase retention with targeted offers

- Predict revenue more accurately

- Justify customer acquisition costs

- Focus on long-term relationships, not just one-time sales

For example, if you run a landscaping company and you know a long-term client books seasonal services each year, you may invest more in loyalty rewards or personalized service to keep them coming back.

How to Measure Customer Value Effectively


Start by gathering data. Even simple records, such as purchase history, time between visits, and average order value, can help you understand trends. Here are a few steps to guide the process:

- Segment your customers: Group them into categories: new, returning, high spenders, infrequent buyers. This gives you a clearer view of who your top customers are.

- Look beyond the sale: Customer value includes more than revenue. Consider referrals, reviews, and brand advocacy. Some of your most valuable customers might be those who consistently recommend your business.

- Use tools and software: CRM systems, point-of-sale data, and financial reports can help automate the calculation of CLV. Even basic tools, such as spreadsheets, can be a good starting point if you're not ready for automation.

- Monitor patterns over time: Trends change. Review customer data regularly to see who is staying engaged and who may need a nudge to return.

Boosting the Value of Your Existing Customers


It is often more cost-effective to retain existing customers than to find new ones. Once you know who your most valuable customers are, consider strategies to increase their lifetime value:

- Offer loyalty programs or VIP perks

- Provide personalized recommendations based on past purchases

- Send regular email updates or promotions

- Ask for feedback and act on it

- Recognize milestones like birthdays or anniversaries

Building strong relationships can turn a single transaction into years of repeat business.

Using Customer Value to Guide Business Decisions

CLV is not just a financial metric. It is a compass. It can guide:

- Budget planning: Invest more in high-performing customer segments

- Marketing: Tailor campaigns to your most profitable groups

- Service upgrades: Focus efforts where retention is highest

- Pricing decisions: Understand how much value each customer brings to ensure your offers make sense

Let’s say your restaurant sees that brunch regulars spend more annually than dinner walk-ins. That insight can help shape your menu, staffing, and promotional strategy.

Using Customer Value to Guide Business Decisions

CLV is not just a financial metric. It is a compass. It can guide:

- Budget planning: Invest more in high-performing customer segments

- Marketing: Tailor campaigns to your most profitable groups

- Service upgrades: Focus efforts where retention is highest

- Pricing decisions: Understand how much value each customer brings to ensure your offers make sense

Let’s say your restaurant sees that brunch regulars spend more annually than dinner walk-ins. That insight can help shape your menu, staffing, and promotional strategy.

Small Business, Smart Strategy


Understanding customer value helps Canadian small business owners work smarter, not harder. With a clearer picture of where your revenue comes from, you can build loyalty, boost profits, and grow sustainably—even in uncertain times.

At iCapital, we support Canadian businesses that are ready to take the next step. Whether it's funding a new project, managing cash flow, or investing in customer acquisition, we're here when the bank isn't an option.

 

Sales

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