Tuesday, 30th April 2019 | Sales,Marketing,Management

10 Ways to Survive Slow Times

Seasonal slowdowns are a common occurrence for many small-business owners. Here are some tips on how to survive the slow months and make the most of your time until sales spike again.

Spring has finally sprung across Canada! While most of us are excited for warmer weather, many small-business owners are fearing the start of a slow business season. Depending on the nature of your small business, there’s typically a season (or two) when you see a spike in sales and another that represents your biggest slump.

Regardless of when your slow business season takes place, it’s entirely possible for your business to survive–if not, thrive–with a little preparation and planning. Here are some ways you can make the most of a slow business season, and a few ideas on how to survive any slips in sales.

1. Anticipate your small business’ slow months

As a business owner, you know your operations better than anyone. So, looking back on previous years, it should be easy for you to predict which months will see fewer sales. As you plan out each year, avoid basing your sales targets on strictly your best months. Maintain a conservative approach with your budget and spending so that you don’t face a budget shortfall when sales are slowing down.

2. Strategize your savings

If you’ve planned ahead, you should be fully aware of when the slow business season will set in. With less revenue to work with at this time of year, many small-business-owners will need to implement a cost-savings plan, including some (or all) of the following measures:

  • Reduced operating hours
  • Fewer shifts for employees
  • Smaller inventory purchases
  • Discounts on excess or aging inventory

Remember: your savings plan needs to account for fewer customers and less revenue. Before you implement the savings tactics above, be sure to forecast your anticipated sales and budget needs based on the activity of previous years.

3. Plan for the rest of your year

When sales are slow, you’re likely to have extra time on your hands. Use this time to plan your marketing activities, budget forecast, inventory orders, staffing plans and more. Using the time you have now can set you up for success when business picks up again.

4. Undertake renovations and other fixes

Many small-business owners fear disrupting their operations with a renovation or upgrade, especially during their peak sales periods. This is why a slow business season is a perfect time to fix up your storefront or office space. If you own a restaurant or service-based business, slow months are also a great time for refreshing your menu and service offerings.

5. Rethink your marketing tactics

Some small businesses just aren’t seasonally relevant, such as landscaping companies trying to operate in the winter, or a snow-plow operator trying to drive sales in the summer. It can be hard to find market relevance, but a little creativity in your marketing will go a long way.

In your slow business season, consider hosting a giveaway that customers can redeem when the season is ripe; this can help your business name to remain top of mind year-round. You could also sponsor an event or hold a contest to ensure your name still generates a word-of-mouth buzz that carries you through the slow season.

6. Optimize your operations plan

Updating your operations and testing the validity of any new processes is something business owners simply can’t do during busy periods. When a slow business season approaches, it’s the perfect time to change course. Take a look at your regular procedures to evaluate where and how you can improve. This can include everything from customer service to accounting, shipping, inventory management and even invoicing.

7. Broaden your knowledge and network

It can be tough to take time off as a business owner. Slow times are the best time to take a day or two away for a conference, course, seminar or another event that will better your business. Not only will a learning opportunity to improve your own knowledge, but industry events provide ample networking options for you to gain partnerships that can better your overall business.

Connect with your local Chamber of Commerce or Board of Trade for details on upcoming events for small businesses in your area.

8. Reflect on customer feedback

Let’s face it: customers are leaving you reviews on Google, Yelp and other social media outlets whether you like it or not. Even though it’s a best practice to respond to your reviews (even the positive ones), it can be tough to carve out the time to do so regularly.

Use the extra hours you have during a slow business season to not only review and respond to all of your feedback, but also implement any changes required if you receive recurring negative comments regarding your products or services.

9. Revisit your website

Even if your website is brand new, there’s always room for improvement where SEO is concerned. A little effort goes a long way when it comes to optimizing your search ranking. A few quick checks you can implement include:

  • Ensuring you have title tags, headings and alt-tags on your site
  • Updating and implementing keywords throughout
  • Fixing any broken links
  • Checking your page-load speeds

10. Evaluate your social media efforts

While you’re updating your website, a slow business season is also the perfect time to check in on social media. Even if you have an agency or freelancer running your channels for you, how often are you looking at your ROI?

Now that you have a few extra hours, check up on your social performance and metrics. Ask yourself if you’re reaching the right audiences on the right platforms. If not, consider rethinking your approach to ensure you’re making the most from your investment on social.

When your slow times rolls around, don’t panic. With solid forecasting and planning in place, you should be able to predict when your slow times will occur each year. With this additional foresight, you’ll be able to make the most of your time, ensure you have processes in place to account for any slumps in sales and avoid the fear that can come when sales slow.

Read Also

How to plan marketing spend for Q4 with iCapital funding

The fourth quarter is a critical time for small businesses. It is when holiday campaigns ramp up, year-end targets come into focus, and businesses compete for customer attention. Planning your marketing spend now can set you up for a strong finish, and the right funding partner can make it possible.

At iCapital, we help Canadian small business owners access fast and flexible financing when the bank is not an option. If Q4 is a make-or-break season for your business, a well-structured marketing budget backed by reliable funding can help you get ahead, reach more customers, and increase sales before year's end.

Why Q4 marketing matters

The final quarter of the year is full of opportunity, whether you are running seasonal promotions, pushing gift cards, or planning a customer appreciation campaign. This is your time to drive revenue and set momentum for the year ahead.

Strong Q4 marketing can help you:

  • Maximize visibility during peak shopping periods
  • Clear inventory before year-end
  • Attract new customers through targeted outreach
  • Build loyalty with your existing audience
  • Finish strong and start the new year with confidence

But all of this takes planning and investment.

How to build your Q4 marketing budget

Creating a solid plan starts with clarity. What are your goals for the final quarter? More foot traffic? Higher online sales? Greater brand awareness?

Once you are clear on your objectives, break your marketing budget into the following categories:

  • Campaign strategy and creative: Consider what you need for concept development, messaging, and design. Whether you are using an agency or handling it in-house, allocate time and funds to get the creative right.
  • Paid advertising: Platforms like Meta, Google, and YouTube often see higher competition in Q4. Factor in increased ad costs and be strategic with targeting to maximize the return on every dollar.
  • Promotions and incentives: Discounts, bundles, and limited-time offers are popular this time of year. Make sure your pricing strategy aligns with your brand and margins.
  • Email and CRM tools: Nurture your existing customer base. Consider email software, automation tools, or loyalty platforms that can help you increase repeat business.
  • Website or e-commerce updates: If you expect more online traffic, ensure your site is optimized for speed, mobile use, and conversions.
  • Content production: Whether it is product photos, videos, blog content, or social media posts, invest in materials that can support your messaging across platforms.

How iCapital can help fund your plan

A strong marketing plan should not be delayed due to short-term cash flow. That is where iCapital comes in. As a Canadian-owned and funded lender, we help small businesses secure the capital they need without the red tape of traditional banks.

With iCapital funding, you can:

  • Launch timely campaigns with confidence
  • Cover upfront advertising costs while you wait for returns
  • Test new channels or expand existing ones
  • Invest in quality creative without stretching your cash
  • Take advantage of seasonal opportunities without compromise

Our financing options are designed for small business owners who need quick access to funds with terms that fit their cash flow.

Common Q4 marketing mistakes to avoid

Even with a strong budget, poor planning can hold you back.

Watch for these common pitfalls:

  • Waiting too long to launch holiday campaigns
  • Spreading your spend across too many channels
  • Not reviewing performance data from past years
  • Underestimating the cost of digital advertising in Q4
  • Failing to plan for fulfillment and follow-up

By staying focused and agile, you can turn your Q4 marketing into a real growth driver.

Planning your Q4 marketing is not just about spending more—it is about spending smarter. With a clear budget, strong goals, and the proper financial support, you can reach the right audience at the right time.

At iCapital, we are ready to help you make the most of your fourth quarter. If you need funding to fuel your campaigns and hit your targets before year’s end, let us show you what is possible when the bank is not an option.

Marketing

How Your Company Structure Can Save You Money

The way your business is set up can do more than define how you operate. It can impact how much tax you pay, how you access funding, and how efficiently you grow. This guide breaks down how your business structure can help save money and why it is worth reviewing now.

As August arrives, many Canadian small business owners begin thinking ahead to fall plans, budgeting, and long-term financial strategy. If you have not looked at your business structure in a while, now is a good time to assess whether your current setup is still the right fit.

At iCapital, we work with Canadian businesses every day to help them secure fast and flexible financing, especially when the bank is not an option. Choosing the right structure for your business can make a real difference in how you grow and how much you keep.

Why Business Structure Matters

Your business structure directly influences:

- How your income is taxed

- What kind of liability you take on

- How you pay yourself and your team

- The types of funding you can qualify for

- How your business can grow or transition in the future
 

Choosing the right structure is not just paperwork. It is a strategic decision that affects your bottom line.

The Most Common Business Structures in Canada

Sole Proprietorship

This is the most straightforward structure and often the starting point for small businesses. Income is reported as personal income, and you are legally responsible for all aspects of the business. While it is easy to set up, this structure can limit tax flexibility and access to financing as your business grows.

Corporation

Incorporating creates a separate legal entity from you. It allows the business to earn, spend, and be taxed independently. This structure comes with more administration but can unlock tax advantages and better legal protection. Many owners choose this path once their profits exceed what they need to live on, or when they are ready to scale.

When Incorporating Can Help You Save

If your business is generating steady profits, incorporation may help you reduce your tax burden. By leaving income in the industry, you may qualify for lower small business tax rates and defer personal taxes until the money is withdrawn.

Incorporation also offers flexibility. You can pay yourself through a combination of salary and dividends. You can split income with family members. You can reinvest profits more strategically. As your business matures, you can build credibility with lenders and partners.

Business Structure and Access to Financing

Your company structure can influence what types of financing are available to you. Lenders often look at incorporated businesses as more established and creditworthy. If you are looking to expand, purchase equipment, or cover payroll during a slow season, this structure may open more doors.

At iCapital, we provide fast and flexible funding to Canadian businesses of all sizes and structures. Whether you are incorporated or operating as a sole proprietorship, we take time to understand your business and offer funding solutions that meet your goals.

When to Reevaluate Your Setup

It is a good idea to review your business structure if:

- Your income has grown significantly

- You are expanding your team or services

- You are planning to apply for financing

- You are preparing to sell or transfer the business

- You want to separate personal and business liability

Even if your situation has not changed, an annual review with your accountant can help make sure you are not missing out on tax savings or strategic opportunities.

Your business structure can play a decisive role in how you grow, protect, and profit from your work. It is not a decision you make once; it is something to review as your goals and revenue evolve.

At iCapital, we help Canadian business owners stay ready for whatever comes next. If your structure is changing or you need funding to support your next move, we are here to help. We are not a broker. We are a Canadian-owned, operated, and funded company, and we are here when the bank is not an option.

 

Management

Wages: What Should You Pay Your Employees?

Paying your team fairly is more than a cost of doing business it is an investment in long-term growth. This guide explores how to determine the proper wages for your employees, their impact on retention and morale, and why getting it right is beneficial for your business.

For Canadian small business owners, setting wages can feel like a balancing act. You want to attract and retain great people, but you also need to stay profitable and plan. Whether you are hiring your first employee or reviewing your team’s compensation, having a thoughtful wage strategy is key.

At iCapital, we help small businesses grow sustainably. When the bank is not an option, we offer flexible financing that enables Canadian employers to cover payroll, invest in talent, and remain competitive.

Why Wages Matter More Than You Think

Wages are not just numbers on a paycheque; they are one of the biggest influences on employee satisfaction, performance, and loyalty. Underpaying can lead to high turnover and low morale. Overpaying without planning can strain your cash flow.

Setting the right wage helps you:

- Attract skilled and motivated candidates

- Reduce turnover and training costs

- Improve team morale and productivity

- Build a reputation as a fair and competitive employer
 

When you pay people well and on time, you build trust and that trust fuels long-term business success.

What Factors Should You Consider?

There is no one-size-fits-all answer when it comes to wages. The right number depends on your industry, location, and the role you are hiring for. Here are a few key factors to consider:

- Industry standards: Research what similar businesses are paying for the same role. Online job boards, government wage reports, and industry associations are great places to start.

- Cost of living: Wages should reflect what it takes to live in your region. This is especially important if you want to attract local talent.

- Experience and skill level: A candidate’s background can influence what is fair to offer. Be clear about expectations and how experience affects pay.

- Your budget: Understand your numbers before committing to a wage. This includes payroll taxes, benefits, and any seasonal fluctuations in your cash flow.

- Value to the business: What kind of impact will this role have on your bottom line? Someone in a revenue-generating or customer-facing role may justify a higher wage based on their contribution.

Hourly vs Salary: Which One Makes Sense?

Choosing between hourly and salaried pay often depends on the type of work and the structure of your business.

- Hourly pay is common for part-time, seasonal, or shift-based roles. It offers flexibility but may involve more administrative tracking.

- Salaried pay provides consistency and is better suited for full-time roles with ongoing responsibilities.

Both can work well, it just depends on what fits your team’s needs and how your operations are set up.

What About Raises?

Review wages regularly. A good rule of thumb is to assess compensation at least once a year. Raises can be based on performance, inflation, or increased responsibilities.

Offering structured raises can:

- Encourage long-term retention

- Motivate performance and goal setting

- Help you stay competitive in your market

Even if you cannot offer significant raises, slight increases or non-monetary perks can still show appreciation.

Avoiding Common Wage Mistakes

Paying your team fairly is a powerful strategy, but small missteps can have a big impact. Here are a few mistakes to watch for:

- Guessing instead of researching

- Delaying payroll or mismanaging cash flow

- Not factoring in taxes, benefits, or overtime

- Assuming employees will stay loyal without reviews or raises

The proper pay structure supports your business and your team, it is worth getting right from the start

Your team is one of your most valuable assets. Paying them fairly—and on time—is a decision that builds loyalty, trust, and long-term results.

Whether you are hiring or reviewing wages, take the time to understand what is fair, competitive, and sustainable for your business. With the right plan and support, you can create a workplace where people want to stay and grow.

 

Accounting ,Management

Measuring the Value of Your Small Business Customers

Understanding customer value is more than a numbers game. It is a strategy for long-term success. This guide explores how to measure the lifetime value of your customers, why it matters, and how Canadian small businesses can use this data to grow smarter with support from iCapital when the bank is not an option.

When you run a small business, every customer matters but some may contribute more to your success than others. Understanding the actual value of your customers can help you make more informed decisions about marketing, customer service, and retention. It can also show you where to invest your time, budget, and energy for maximum return.

At iCapital, we help Canadian entrepreneurs grow with confidence. Whether you are expanding your team or planning your next big move, understanding your customer value can guide smarter financial planning and highlight areas of opportunity.

What Is Customer Lifetime Value (CLV)?

Customer lifetime value, or CLV, is a measure of how much revenue a customer is expected to generate for your business over the entire time they do business with you. It provides a clearer picture of which customers bring the most value and helps you focus on those who consistently return.

A simple way to estimate CLV is: Average purchase value × Purchase frequency × Customer lifespan = CLV

This formula can be customized based on your business type, but it serves as a useful starting point for small businesses across various industries.

Why Measuring CLV Matters for Small Businesses

Not all customers are equal. Some individuals only buy once, while others return regularly and refer friends and family. Understanding the value of different customer types helps you:

- Make smarter marketing decisions

- Increase retention with targeted offers

- Predict revenue more accurately

- Justify customer acquisition costs

- Focus on long-term relationships, not just one-time sales

For example, if you run a landscaping company and you know a long-term client books seasonal services each year, you may invest more in loyalty rewards or personalized service to keep them coming back.

How to Measure Customer Value Effectively


Start by gathering data. Even simple records, such as purchase history, time between visits, and average order value, can help you understand trends. Here are a few steps to guide the process:

- Segment your customers: Group them into categories: new, returning, high spenders, infrequent buyers. This gives you a clearer view of who your top customers are.

- Look beyond the sale: Customer value includes more than revenue. Consider referrals, reviews, and brand advocacy. Some of your most valuable customers might be those who consistently recommend your business.

- Use tools and software: CRM systems, point-of-sale data, and financial reports can help automate the calculation of CLV. Even basic tools, such as spreadsheets, can be a good starting point if you're not ready for automation.

- Monitor patterns over time: Trends change. Review customer data regularly to see who is staying engaged and who may need a nudge to return.

Boosting the Value of Your Existing Customers


It is often more cost-effective to retain existing customers than to find new ones. Once you know who your most valuable customers are, consider strategies to increase their lifetime value:

- Offer loyalty programs or VIP perks

- Provide personalized recommendations based on past purchases

- Send regular email updates or promotions

- Ask for feedback and act on it

- Recognize milestones like birthdays or anniversaries

Building strong relationships can turn a single transaction into years of repeat business.

Using Customer Value to Guide Business Decisions

CLV is not just a financial metric. It is a compass. It can guide:

- Budget planning: Invest more in high-performing customer segments

- Marketing: Tailor campaigns to your most profitable groups

- Service upgrades: Focus efforts where retention is highest

- Pricing decisions: Understand how much value each customer brings to ensure your offers make sense

Let’s say your restaurant sees that brunch regulars spend more annually than dinner walk-ins. That insight can help shape your menu, staffing, and promotional strategy.

Using Customer Value to Guide Business Decisions

CLV is not just a financial metric. It is a compass. It can guide:

- Budget planning: Invest more in high-performing customer segments

- Marketing: Tailor campaigns to your most profitable groups

- Service upgrades: Focus efforts where retention is highest

- Pricing decisions: Understand how much value each customer brings to ensure your offers make sense

Let’s say your restaurant sees that brunch regulars spend more annually than dinner walk-ins. That insight can help shape your menu, staffing, and promotional strategy.

Small Business, Smart Strategy


Understanding customer value helps Canadian small business owners work smarter, not harder. With a clearer picture of where your revenue comes from, you can build loyalty, boost profits, and grow sustainably—even in uncertain times.

At iCapital, we support Canadian businesses that are ready to take the next step. Whether it's funding a new project, managing cash flow, or investing in customer acquisition, we're here when the bank isn't an option.

 

Sales

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