Wednesday, 31st October 2018 | Small business financing Canada,Management

Avoid financial penalties: What you need to know about AODA

Small businesses in Ontario have more face-to-face interactions with customers than any other type of business. Whether you refer to these individuals as clients, guests, patients or members, 15 percent of them have a disability.

Small businesses in Ontario have more face-to-face interactions with customers than any other type of business. Whether you refer to these individuals as clients, guests, patients or members, 15 percent of them have a disability.

Disability is a broad definition that goes beyond the physical disabilities we tend to think about. The definition includes both visible and non-visible disabilities such as vision impairments; hearing loss; as well as intellectual, developmental, learning and mental health disabilities.

If you run a business in Ontario you have a vital role to play in making the province accessible. If you are operating outside of Ontario, similar legislation is afoot at the federal level. Whether you have one employee or 100, it’s your responsibility to obey applicable customer service accessibility laws. Failure to comply could result in hefty fines for you as a business owner. Below we provide an overview of the accessibility standards in Ontario, and ways to avoid financial penalty.

About Ontario’s accessibility legislation

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) became law on June 13, 2005. Ontario made history as the first province to pass legislation of this kind. The goal of the legislation is to identify, remove and prevent barriers to people with disabilities. By the year 2025, Ontario should be fully accessible.

The AODA aims to make Ontario accessible in five areas:

  • Customer service: Focuses on the business policies and practices that prevent individuals with disabilities from receiving the same level of customer service as others.
  • Information and communications: Increases access to information, whether it be in-person, print, online or via phone.
  • Employment: Addresses staffing practices, including recruitment, hiring and retention policies.
  • Transportation: Ensures accessible transportation, including buses and trains.
  • Design of public spaces: Addresses accessibility in buildings and outdoor spaces, including counter height, aisle and door width, and parking.

How to ensure your business is AODA-compliant

Businesses across the province are taking steps to become more accessible and inclusive. Below are some of the most common barriers to accessibility, and how you can work to eliminate them.

Your company website

For many consumers, your website is their first point of contact with you. With so many clients taking to Google to conduct online research, chances are they’ll visit your website before your storefront. There are steps you can take to ensure that everyone, including those who use screen readers, can seamlessly access and use your site.

  • Add alternative text to images: Also known as "alt-text," alternative text enables individuals using screen reader software to access the non-text information on your site. This software is not able to describe images or graphics embedded on websites. Adding alt-text to your web graphics help users understand your website’s visual elements, even if they cannot see them.
  • Make hyperlinks longer than one word: Users with mobility issues or those who use assistive technology may have difficulty accessing small hyperlinks. Making your website’s hyperlinks more visible, and longer than one word will make it easier to navigate. For example, instead of writing "See the breakfast menu here", write: "See the breakfast menu".

Your storefront or office

Making a good first impression lies in how easy it is for customers or employees using wheelchairs and mobility devices to enter your business. (Added bonus: these modifications will also help customers with baby strollers.) Here are some ways to make your physical space accessible:

  • Automatic doors: Ensure all doors in your office or business have visible buttons for assisted entry.
  • Ramps: If your front entrance is raised above the curb or sidewalk, purchase and install a ramp to provide an alternative way for people to get in.
  • Guide dogs: by law, you must welcome guide dogs and support people to accompany your customers
  • Add more room: Overcrowding a space with too many tables, chairs or product displays can create barriers to mobility. Instead, remove unnecessary clutter to open the space and add more room for wheelchairs and mobility devices to get around.
  • Accessible restroom: If you don’t have space for an accessible stall in the ladies and men’s room, install a separate washroom that can be used by wheelchair users and families with strollers.

Marketing and signage

Eliminate some barriers to written communication by adapting to the best accessible practices for text.

  • Use larger font size: Make fonts larger on signs, menus, and product descriptions so that they are legible and easy to read.
  • Use braille: Incorporating braille to signage in your business allows individuals with vision impairments the to understand written material. Consider directional signage (including elevators), restroom signs and any notices at your cash register.
  • Use appropriate language: Avoid saying "handicapped" or "disabled," and instead use terms like "accessible" or "individual with a disability."

Your employees

Businesses with 1 to 19 employees must have an accessibility policy and educate staff on the legislation. Adding sensitive training on how to communicate with customers with disabilities is crucial to making your business accessible and openminded. Make your employees prepared to interact with customers who have low vision by being able to read out written documents and offer assistance.

Penalties for non-compliance with the AODA

Failure to comply with standards set out in the AODA can result in hefty fines for you as a business owner. An individual or unincorporated business that is guilty of a major offense under the AODA can be fined up to $50,000 a day until the violation is fixed. In turn, a corporation can be fined up to $100,000 per day. CBC has reported that the fine for violating the federal accessibility law could be as high as $250,000.

Take action to ensure your small business is accessible

If a customer tells you or an employee that an area of your operations is not accessible, consider what they are saying and how you can adapt. Taking strides to make your business accessible today will ensure that you don’t receive any convictions for non-compliance tomorrow.

Inform yourself about the accessibility laws that are in place in the city or region you live in. Visit the Province of Ontario website for complete information about the accessibility laws that Ontario-based businesses are required to follow.

Read Also

How to plan marketing spend for Q4 with iCapital funding

The fourth quarter is a critical time for small businesses. It is when holiday campaigns ramp up, year-end targets come into focus, and businesses compete for customer attention. Planning your marketing spend now can set you up for a strong finish, and the right funding partner can make it possible.

At iCapital, we help Canadian small business owners access fast and flexible financing when the bank is not an option. If Q4 is a make-or-break season for your business, a well-structured marketing budget backed by reliable funding can help you get ahead, reach more customers, and increase sales before year's end.

Why Q4 marketing matters

The final quarter of the year is full of opportunity, whether you are running seasonal promotions, pushing gift cards, or planning a customer appreciation campaign. This is your time to drive revenue and set momentum for the year ahead.

Strong Q4 marketing can help you:

  • Maximize visibility during peak shopping periods
  • Clear inventory before year-end
  • Attract new customers through targeted outreach
  • Build loyalty with your existing audience
  • Finish strong and start the new year with confidence

But all of this takes planning and investment.

How to build your Q4 marketing budget

Creating a solid plan starts with clarity. What are your goals for the final quarter? More foot traffic? Higher online sales? Greater brand awareness?

Once you are clear on your objectives, break your marketing budget into the following categories:

  • Campaign strategy and creative: Consider what you need for concept development, messaging, and design. Whether you are using an agency or handling it in-house, allocate time and funds to get the creative right.
  • Paid advertising: Platforms like Meta, Google, and YouTube often see higher competition in Q4. Factor in increased ad costs and be strategic with targeting to maximize the return on every dollar.
  • Promotions and incentives: Discounts, bundles, and limited-time offers are popular this time of year. Make sure your pricing strategy aligns with your brand and margins.
  • Email and CRM tools: Nurture your existing customer base. Consider email software, automation tools, or loyalty platforms that can help you increase repeat business.
  • Website or e-commerce updates: If you expect more online traffic, ensure your site is optimized for speed, mobile use, and conversions.
  • Content production: Whether it is product photos, videos, blog content, or social media posts, invest in materials that can support your messaging across platforms.

How iCapital can help fund your plan

A strong marketing plan should not be delayed due to short-term cash flow. That is where iCapital comes in. As a Canadian-owned and funded lender, we help small businesses secure the capital they need without the red tape of traditional banks.

With iCapital funding, you can:

  • Launch timely campaigns with confidence
  • Cover upfront advertising costs while you wait for returns
  • Test new channels or expand existing ones
  • Invest in quality creative without stretching your cash
  • Take advantage of seasonal opportunities without compromise

Our financing options are designed for small business owners who need quick access to funds with terms that fit their cash flow.

Common Q4 marketing mistakes to avoid

Even with a strong budget, poor planning can hold you back.

Watch for these common pitfalls:

  • Waiting too long to launch holiday campaigns
  • Spreading your spend across too many channels
  • Not reviewing performance data from past years
  • Underestimating the cost of digital advertising in Q4
  • Failing to plan for fulfillment and follow-up

By staying focused and agile, you can turn your Q4 marketing into a real growth driver.

Planning your Q4 marketing is not just about spending more—it is about spending smarter. With a clear budget, strong goals, and the proper financial support, you can reach the right audience at the right time.

At iCapital, we are ready to help you make the most of your fourth quarter. If you need funding to fuel your campaigns and hit your targets before year’s end, let us show you what is possible when the bank is not an option.

Marketing

How Your Company Structure Can Save You Money

The way your business is set up can do more than define how you operate. It can impact how much tax you pay, how you access funding, and how efficiently you grow. This guide breaks down how your business structure can help save money and why it is worth reviewing now.

As August arrives, many Canadian small business owners begin thinking ahead to fall plans, budgeting, and long-term financial strategy. If you have not looked at your business structure in a while, now is a good time to assess whether your current setup is still the right fit.

At iCapital, we work with Canadian businesses every day to help them secure fast and flexible financing, especially when the bank is not an option. Choosing the right structure for your business can make a real difference in how you grow and how much you keep.

Why Business Structure Matters

Your business structure directly influences:

- How your income is taxed

- What kind of liability you take on

- How you pay yourself and your team

- The types of funding you can qualify for

- How your business can grow or transition in the future
 

Choosing the right structure is not just paperwork. It is a strategic decision that affects your bottom line.

The Most Common Business Structures in Canada

Sole Proprietorship

This is the most straightforward structure and often the starting point for small businesses. Income is reported as personal income, and you are legally responsible for all aspects of the business. While it is easy to set up, this structure can limit tax flexibility and access to financing as your business grows.

Corporation

Incorporating creates a separate legal entity from you. It allows the business to earn, spend, and be taxed independently. This structure comes with more administration but can unlock tax advantages and better legal protection. Many owners choose this path once their profits exceed what they need to live on, or when they are ready to scale.

When Incorporating Can Help You Save

If your business is generating steady profits, incorporation may help you reduce your tax burden. By leaving income in the industry, you may qualify for lower small business tax rates and defer personal taxes until the money is withdrawn.

Incorporation also offers flexibility. You can pay yourself through a combination of salary and dividends. You can split income with family members. You can reinvest profits more strategically. As your business matures, you can build credibility with lenders and partners.

Business Structure and Access to Financing

Your company structure can influence what types of financing are available to you. Lenders often look at incorporated businesses as more established and creditworthy. If you are looking to expand, purchase equipment, or cover payroll during a slow season, this structure may open more doors.

At iCapital, we provide fast and flexible funding to Canadian businesses of all sizes and structures. Whether you are incorporated or operating as a sole proprietorship, we take time to understand your business and offer funding solutions that meet your goals.

When to Reevaluate Your Setup

It is a good idea to review your business structure if:

- Your income has grown significantly

- You are expanding your team or services

- You are planning to apply for financing

- You are preparing to sell or transfer the business

- You want to separate personal and business liability

Even if your situation has not changed, an annual review with your accountant can help make sure you are not missing out on tax savings or strategic opportunities.

Your business structure can play a decisive role in how you grow, protect, and profit from your work. It is not a decision you make once; it is something to review as your goals and revenue evolve.

At iCapital, we help Canadian business owners stay ready for whatever comes next. If your structure is changing or you need funding to support your next move, we are here to help. We are not a broker. We are a Canadian-owned, operated, and funded company, and we are here when the bank is not an option.

 

Management

Wages: What Should You Pay Your Employees?

Paying your team fairly is more than a cost of doing business it is an investment in long-term growth. This guide explores how to determine the proper wages for your employees, their impact on retention and morale, and why getting it right is beneficial for your business.

For Canadian small business owners, setting wages can feel like a balancing act. You want to attract and retain great people, but you also need to stay profitable and plan. Whether you are hiring your first employee or reviewing your team’s compensation, having a thoughtful wage strategy is key.

At iCapital, we help small businesses grow sustainably. When the bank is not an option, we offer flexible financing that enables Canadian employers to cover payroll, invest in talent, and remain competitive.

Why Wages Matter More Than You Think

Wages are not just numbers on a paycheque; they are one of the biggest influences on employee satisfaction, performance, and loyalty. Underpaying can lead to high turnover and low morale. Overpaying without planning can strain your cash flow.

Setting the right wage helps you:

- Attract skilled and motivated candidates

- Reduce turnover and training costs

- Improve team morale and productivity

- Build a reputation as a fair and competitive employer
 

When you pay people well and on time, you build trust and that trust fuels long-term business success.

What Factors Should You Consider?

There is no one-size-fits-all answer when it comes to wages. The right number depends on your industry, location, and the role you are hiring for. Here are a few key factors to consider:

- Industry standards: Research what similar businesses are paying for the same role. Online job boards, government wage reports, and industry associations are great places to start.

- Cost of living: Wages should reflect what it takes to live in your region. This is especially important if you want to attract local talent.

- Experience and skill level: A candidate’s background can influence what is fair to offer. Be clear about expectations and how experience affects pay.

- Your budget: Understand your numbers before committing to a wage. This includes payroll taxes, benefits, and any seasonal fluctuations in your cash flow.

- Value to the business: What kind of impact will this role have on your bottom line? Someone in a revenue-generating or customer-facing role may justify a higher wage based on their contribution.

Hourly vs Salary: Which One Makes Sense?

Choosing between hourly and salaried pay often depends on the type of work and the structure of your business.

- Hourly pay is common for part-time, seasonal, or shift-based roles. It offers flexibility but may involve more administrative tracking.

- Salaried pay provides consistency and is better suited for full-time roles with ongoing responsibilities.

Both can work well, it just depends on what fits your team’s needs and how your operations are set up.

What About Raises?

Review wages regularly. A good rule of thumb is to assess compensation at least once a year. Raises can be based on performance, inflation, or increased responsibilities.

Offering structured raises can:

- Encourage long-term retention

- Motivate performance and goal setting

- Help you stay competitive in your market

Even if you cannot offer significant raises, slight increases or non-monetary perks can still show appreciation.

Avoiding Common Wage Mistakes

Paying your team fairly is a powerful strategy, but small missteps can have a big impact. Here are a few mistakes to watch for:

- Guessing instead of researching

- Delaying payroll or mismanaging cash flow

- Not factoring in taxes, benefits, or overtime

- Assuming employees will stay loyal without reviews or raises

The proper pay structure supports your business and your team, it is worth getting right from the start

Your team is one of your most valuable assets. Paying them fairly—and on time—is a decision that builds loyalty, trust, and long-term results.

Whether you are hiring or reviewing wages, take the time to understand what is fair, competitive, and sustainable for your business. With the right plan and support, you can create a workplace where people want to stay and grow.

 

Accounting ,Management

Measuring the Value of Your Small Business Customers

Understanding customer value is more than a numbers game. It is a strategy for long-term success. This guide explores how to measure the lifetime value of your customers, why it matters, and how Canadian small businesses can use this data to grow smarter with support from iCapital when the bank is not an option.

When you run a small business, every customer matters but some may contribute more to your success than others. Understanding the actual value of your customers can help you make more informed decisions about marketing, customer service, and retention. It can also show you where to invest your time, budget, and energy for maximum return.

At iCapital, we help Canadian entrepreneurs grow with confidence. Whether you are expanding your team or planning your next big move, understanding your customer value can guide smarter financial planning and highlight areas of opportunity.

What Is Customer Lifetime Value (CLV)?

Customer lifetime value, or CLV, is a measure of how much revenue a customer is expected to generate for your business over the entire time they do business with you. It provides a clearer picture of which customers bring the most value and helps you focus on those who consistently return.

A simple way to estimate CLV is: Average purchase value × Purchase frequency × Customer lifespan = CLV

This formula can be customized based on your business type, but it serves as a useful starting point for small businesses across various industries.

Why Measuring CLV Matters for Small Businesses

Not all customers are equal. Some individuals only buy once, while others return regularly and refer friends and family. Understanding the value of different customer types helps you:

- Make smarter marketing decisions

- Increase retention with targeted offers

- Predict revenue more accurately

- Justify customer acquisition costs

- Focus on long-term relationships, not just one-time sales

For example, if you run a landscaping company and you know a long-term client books seasonal services each year, you may invest more in loyalty rewards or personalized service to keep them coming back.

How to Measure Customer Value Effectively


Start by gathering data. Even simple records, such as purchase history, time between visits, and average order value, can help you understand trends. Here are a few steps to guide the process:

- Segment your customers: Group them into categories: new, returning, high spenders, infrequent buyers. This gives you a clearer view of who your top customers are.

- Look beyond the sale: Customer value includes more than revenue. Consider referrals, reviews, and brand advocacy. Some of your most valuable customers might be those who consistently recommend your business.

- Use tools and software: CRM systems, point-of-sale data, and financial reports can help automate the calculation of CLV. Even basic tools, such as spreadsheets, can be a good starting point if you're not ready for automation.

- Monitor patterns over time: Trends change. Review customer data regularly to see who is staying engaged and who may need a nudge to return.

Boosting the Value of Your Existing Customers


It is often more cost-effective to retain existing customers than to find new ones. Once you know who your most valuable customers are, consider strategies to increase their lifetime value:

- Offer loyalty programs or VIP perks

- Provide personalized recommendations based on past purchases

- Send regular email updates or promotions

- Ask for feedback and act on it

- Recognize milestones like birthdays or anniversaries

Building strong relationships can turn a single transaction into years of repeat business.

Using Customer Value to Guide Business Decisions

CLV is not just a financial metric. It is a compass. It can guide:

- Budget planning: Invest more in high-performing customer segments

- Marketing: Tailor campaigns to your most profitable groups

- Service upgrades: Focus efforts where retention is highest

- Pricing decisions: Understand how much value each customer brings to ensure your offers make sense

Let’s say your restaurant sees that brunch regulars spend more annually than dinner walk-ins. That insight can help shape your menu, staffing, and promotional strategy.

Using Customer Value to Guide Business Decisions

CLV is not just a financial metric. It is a compass. It can guide:

- Budget planning: Invest more in high-performing customer segments

- Marketing: Tailor campaigns to your most profitable groups

- Service upgrades: Focus efforts where retention is highest

- Pricing decisions: Understand how much value each customer brings to ensure your offers make sense

Let’s say your restaurant sees that brunch regulars spend more annually than dinner walk-ins. That insight can help shape your menu, staffing, and promotional strategy.

Small Business, Smart Strategy


Understanding customer value helps Canadian small business owners work smarter, not harder. With a clearer picture of where your revenue comes from, you can build loyalty, boost profits, and grow sustainably—even in uncertain times.

At iCapital, we support Canadian businesses that are ready to take the next step. Whether it's funding a new project, managing cash flow, or investing in customer acquisition, we're here when the bank isn't an option.

 

Sales

Do I Qualify?

Check Eligibility

Do I Qualify?

Unfortunately you are not eligible at this time, but things change! Let's stay in touch.
We will contact you if our requirements change and will keep you up to date with our latest services so you wont miss out.
ENTER YOUR INFORMATION BELOW