Friday, 28th January 2022 | Management

Here's how Ontario’s “right to disconnect” law will affect your business

Ontario is introducing a bill that will give employees legal right to “disconnect” from work activities or communications before or after work hours. Here's what that means for the province’s small and medium-sized businesses.

Many Canadians had their first work-from-home experience during the COVID-19 pandemic, discovering what most seasoned home workers already know: setting boundaries between work and home can be a challenge. In an effort to offer a framework to employers and employees, the Canadian government has begun a review of labour practices regarding this matter. In December, the province of Ontario received assent on the so-called “right to disconnect” law, which will affect employers with at least 25 staff. Read on for more about what this new legislation will mean for the province’s small and medium-sized businesses. 

What is Ontario’s “right to disconnect” law?

Simply put, Bill 27, the Working for Workers Act 2021, says that employees have the legal right to “disconnect” from work activities or communications before or after work hours. According to the legislation, “disconnecting” is defined as “not engaging in work-related communications, including emails, telephone calls, video calls or the sending or reviewing of other messages, so as to be free from the performance of work.”

The provision received Royal Assent in December 2021 and will take effect on June 2, 2022, giving targeted employers—those with at least 25 people on staff—six months to develop “right to disconnect” policies. 

Is there a precedent for policies like this one? 

There is similar legislation in Portugal, France, and Spain.

Are other provinces following suit?

The province of Quebec is also developing “right to disconnect” legislation, with an eye on being even more strict by including provisions for fines for non-compliant employers. The federal government is considering provisions aimed at federal employees.

What does this law mean for small businesses in Ontario?

If you have 25 employees or more, you have six months to develop your “right to disconnect” policies. 

Bill 27 stops short of specifying what an employer’s “right to disconnect” policy should say, which leaves ample leeway to tailor your policy to your specific workplace. Until more details are in place, employers should focus on preparing a document that seeks to codify a good work-life balance while keeping operational concerns in mind. 

At this point, employers are required to date the policy (and any changes) and provide a copy of the new or updated policy to each employee within 30 days of preparation. 

If you’re a small business employing fewer than 25 staffers, this bill does not apply to you. However, at a time when staff shortages are commonplace, employees are seeking companies that encourage a healthy work-life balance regardless of their size. 

How can SMBs implement their own “right to disconnect” policy and what should it include?

When thinking about your company’s “right to disconnect” policy, you’ll want to take the following into account:

  • What is your company’s definition of disconnecting from work? Get specific about what it includes. For example, does it include emails, texts, phone calls, and video conference calls? 
  • Who does the policy apply to?
  • Who is responsible for monitoring and enforcing the policy?
  • What is the process in the event of a complaint or violation of the policy? How will the policy be enforced?

Plan for employee training to make sure everyone understands the policy and how it works. Trainers should provide employees with specifics such as the number of hours they are expected to work, who to approach with issues, and how to move towards a resolution. 

For Ontario’s affected small to medium-sized businesses, the best course of action is to begin planning now.

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How Small Business Owners Can Take a Vacation Without Putting Growth on Hold

Running a small business is a full-time commitment, but that does not mean you have to sacrifice time off. In fact, taking a well earned vacation can support long term business growth. With thoughtful planning, smart systems, and the right mindset, you can take a break without slowing down your momentum.

At iCapital, we help Canadian small business owners succeed through simple and stress free financing. And just like your cash flow, your energy and focus need to be replenished. Here is how to take time away while keeping your business moving forward.

Choose the Right Time

Timing is everything. Schedule your vacation during a natural slow period with fewer deadlines or customer demands. Avoid taking time off during your busiest seasons or when launching something new. Plan ahead by paying bills, finalizing invoices, and notifying key clients, suppliers, and contacts about your upcoming absence. A little preparation now will save you from stress later.

Prepare Your Team or Tech

If you have a team, use your time away as a leadership opportunity. Begin training them weeks before your departure, assigning responsibilities and walking through different scenarios. The more you empower them to make decisions, the more confident they will be and the less likely you are to be interrupted.

Automation is your best support system if you are a solo business owner. Use online tools to manage scheduling, invoicing, and customer communications. Consider hiring a virtual assistant or answering service to handle client inquiries while you are away. The goal is to maintain service without sacrificing your time off.

Set Boundaries and Unplug

Checking your inbox every hour is tempting, but real rest requires boundaries. Set a communication plan before you leave, whether it is a short daily check-in or a once a week update. Let your team know how to reach you in a true emergency; otherwise, give yourself permission to disconnect entirely. This is your time to recharge.

Ease Back Into Your Routine

Coming back from vacation can feel overwhelming if you dive in too quickly. Keep your schedule light for the first few days to catch up, review what happened while you were away, and re-engage with clients and staff. Before you leave, jot down a quick list of what you want to pick up when you return. It will help you get back into the rhythm without missing a beat.

Taking Time Off is a Good Business Strategy

Taking a vacation is not a sign of weakness. It is a smart business move. When you rest, you think more clearly, make better decisions, and return with renewed energy. You also set a strong example for your team and foster a culture that values well-being.

If financial concerns are holding you back, we are here to help. At iCapital, we provide fast and flexible business financing so you can build the systems, hire support, or prepare for downtime without putting pressure on your cash flow.

Even a short getaway can make a big difference. Take care of yourself, and your business will thank you.

 

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Improving Your Small Business's Financial Health: Tips for Budgeting and Forecasting

A strong financial foundation is essential for small business success. At iCapital, we empower Canadian entrepreneurs with practical financial strategies and accessible funding solutions, especially when the bank isn’t an option.

Unlike most lenders, we are 100% Canadian-owned, operated, and funded, not a broker or a U.S. based company marketing to Canadian businesses. That means when you choose iCapital, you’re securing financing and supporting a fellow Canadian business that understands your market.

This guide covers key budgeting and forecasting steps to strengthen financial health and position your business for sustainable growth.

1. Understand the Importance of Budgeting and Forecasting

Budgeting is the process of mapping out your income and expenses over a set period while forecasting predicts future financial outcomes based on historical data. Both are essential for business stability, helping you allocate resources, anticipate challenges, and make informed financial decisions.

2. Set Clear Financial Goals

Define short-term and long-term financial objectives to ensure your business stays on track. Whether expanding operations, launching new products, or boosting profitability, your budget and forecast should align with these goals.

3. Track Income and Expenses Diligently

Small business owners often struggle with cash flow due to untracked or unexpected expenses. Using accounting software or working with a professional can help you:

  • Identify cost-saving opportunities
  • Prevent financial shortfalls
  • Stay tax-compliant and organized

With precise tracking, you’ll gain better control over spending and avoid cash flow crunches.

4. Develop Realistic Revenue Projections

Base revenue estimates on sales trends, market conditions, and economic forecasts. Avoid overly optimistic projections, which can lead to overspending and financing gaps. A realistic forecast gives you an accurate picture of business health and ensures you’re not caught off guard.

5. Categorize Expenses Accurately

Differentiate between:

  • Fixed costs (rent, salaries, insurance)
  • Variable costs (inventory, marketing, seasonal expenses)
  • Unexpected costs (repairs, emergency inventory purchases)

Understanding these categories improves spending decisions and helps prevent budget overruns.

6. Monitor Cash Flow Regularly

Many businesses fail not because they aren’t profitable but because they run out of cash. Monitoring cash flow ensures you can cover payroll, supplier payments, and day-to-day expenses without financial strain.

7. Benchmark and Continuously Improve

Compare your financial performance against past data and industry standards. Regular benchmarking helps you:

  • Identify areas for improvement
  • Adjust pricing and spending strategies
  • Stay competitive in your market

By reviewing actual vs. forecasted results, you can make proactive financial decisions rather than reactive ones.

8. Plan for Contingencies

Unexpected financial challenges can happen anytime, whether it’s a slow season, equipment failure, or supply chain disruptions. A contingency fund helps ensure your business remains stable during uncertain times.

9. Utilize Financial Tools and Software

Financial software streamlines budgeting, forecasting, and cash flow tracking. By automating these processes, you can:

  • Reduce manual errors
  • Gain real-time insights into your business finances
  • Make data-driven decisions with confidence

Investing in digital financial tools improves efficiency and accuracy, making it easier to manage your business finances.

10. Seek Professional Advice

Navigating financial planning alone can be challenging. Consulting with an accountant or financial advisor provides:

  • Tailored budgeting and forecasting strategies
  • Guidance on tax efficiency and compliance
  • Insights to maximize profitability

At iCapital, we specialize in helping Canadian small businesses improve financial health through financing solutions. Whether you're looking to stabilize cash flow, fund an expansion, or prepare for unexpected expenses, we can help.

Implementing these budgeting and forecasting strategies can strengthen your small business's financial health, paving the way for sustainable growth and success. Contact us today to explore financing options tailored to your business needs.

 

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Scaling Up: How to Know When Your Small Business is Ready to Grow

Every small business owner dreams of growth, but scaling up isn’t just about ambition—it’s about timing. Expanding too soon can strain your finances and operations while waiting too long can mean missed opportunities. So, how do you know when the time is right?

At iCapital, we work with Canadian small business owners daily, helping them access the funding they need to expand sustainably and strategically. If you're wondering whether now is the right time to take your business to the next level, here are some key signs that indicate your company is ready to scale.

1. Consistent and Growing Revenue

One of the most apparent indicators that your business is ready to grow is steady revenue growth over time. It may be time to expand if your sales have been consistently strong for at least six months to a year. But remember, revenue alone isn’t enough—you’ll also want to ensure your profit margins are healthy and sustainable.

2. High Demand That Exceeds Capacity

Are you struggling to keep up with customer demand? If you’re regularly running out of stock, experiencing long wait times, or turning customers away, investing in more inventory, staff, or larger premises might be time. Scaling up can help you meet demand without compromising quality or service.

3. A Loyal Customer Base

Repeat customers are a strong indicator of business stability. If you have a loyal customer base that continues growing, it’s a sign that your product or service resonates with your market. Expanding your offerings or entering new locations can help you capitalize on this loyalty.

4. Strong Operational Systems

Before scaling, ensure your operations, processes, and technology can handle growth. A business that relies on manual processes or outdated systems may struggle when demand increases. Investing in automation, inventory management, and customer relationship management (CRM) tools can streamline your workflow and support growth.

5. Your Industry is Expanding

Timing is everything. If your industry is growing and market trends indicate a strong demand for your services, now could be the perfect time to position yourself ahead of competitors. Staying informed about industry trends can help you make data-driven expansion decisions.

6. Financial Stability and Planning

Growth requires investment in hiring, inventory, marketing, or new locations. Before scaling, ensure that your business has a strong financial foundation and that you have assessed short-term and long-term funding needs. A well-planned financial strategy can help you manage cash flow effectively, balance risk, and avoid overextending resources. If your business needs additional funding, securing external financing can provide support without straining your existing capital.

7. A Strong and Scalable Team

Your team is the backbone of your business. It may be time to expand if you already have capable employees who can take on more responsibility. If not, consider hiring key team members who can help lead growth initiatives. A strong team ensures that operations remain smooth as your business scales.

8. You Have a Clear Growth Plan

Scaling isn’t just about hiring more staff or opening new locations—it requires a strategic plan. Ask yourself:

- Do I have clear goals and a roadmap for expansion?

- Have I assessed potential risks and challenges?

- Is there a demand in my new target market?

A well-defined growth plan will help you scale sustainably and profitably.

 

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Harnessing Brand Identity to Stand Out in a Competitive Market: Steps for Small Business Success

In today’s crowded marketplace, standing out isn’t just about having a great product or service—it’s about creating a memorable and consistent brand identity that resonates with your target audience. Whether you’re a small business owner launching a new venture or looking to refresh your existing brand, focusing on your brand identity can make all the difference.

Your brand identity is more than just a logo or colour scheme; it’s the essence of what your business represents. It’s how your customers perceive you and what sets you apart from competitors. When cultivated intentionally, a strong brand identity can attract loyal customers, build trust, and increase your market share. These steps will harness your brand identity and position your business for success.

Define Your Brand Values and Mission

A clear sense of purpose is at the heart of every successful brand. What does your business stand for? What problems do you solve for your customers? Your brand values and mission should guide every aspect of your business, from your marketing messages to how you interact with customers.

Take time to articulate your brand’s mission statement and core values. These should reflect the unique qualities that make your business stand out. For example, if sustainability is a key value, ensure it’s evident in your operations and communications.

Understand Your Target Audience

Your brand identity is only as strong as its connection to your target audience. To resonate with your customers, you need to know who they are, what they care about, and how they make purchasing decisions. Conduct market research to identify their preferences, pain points, and values.

Once you have a clear picture of your audience, tailor your branding to align with their expectations. This might involve choosing language that speaks to their values, creating visuals that capture their attention, or emphasizing benefits that matter most to them.

Differentiate with a Unique Brand Personality

What makes your business unlike any other? Your brand personality—the human traits associated with your brand—can help you stand out. Whether your tone is playful, professional, innovative, or approachable, it should remain consistent across all touchpoints.

A helpful exercise is to think of your brand as a person. How would you describe their personality? For instance, if you run a coffee shop, your brand might be “welcoming and adventurous,” focusing on community and exotic coffee blends. Use this personality to inform your messaging, design, and customer interactions.

Craft a Cohesive Visual Identity

Your visual identity is the most recognizable element of your brand. It includes your logo, colour palette, typography, and imagery. These elements should work together to create a consistent and memorable impression.

Invest in professional design to ensure your visual identity aligns with your brand’s personality and values. For example, a high-end boutique might opt for elegant fonts and a muted colour palette, while a tech startup might use bold colours and modern typography. Apply your visual identity consistently across your website, social media, packaging, and signage to build brand recognition.

Communicate Your Value Proposition Clearly

Your value proposition is your promise to your customers about what they can expect when they choose your business. It’s the reason they’ll pick you over competitors. To harness your brand identity effectively, ensure your value proposition is clear, concise, and front-and-centre in your marketing efforts.

Highlight your unique selling points (USPs) in all your communications. For instance, if you offer handcrafted products, emphasize the quality and care that go into each piece. If you’re known for speedy service, make that a focal point.

Engage Consistently Across Platforms

A strong brand identity requires consistent messaging and engagement across all channels. Your brand's voice and visuals should feel seamless, from your website to social media to in-store interactions. Inconsistent branding can confuse customers and dilute your identity.

For example, if your social media posts are lighthearted and fun, ensure your email marketing and in-store experiences reflect the same tone. Use brand guidelines to maintain consistency and ensure every customer interaction reinforces your identity.

Evolve While Staying True to Your Roots

As your business grows, your brand identity may need to adapt. Market trends, customer preferences, and industry changes can all influence how you position your brand. However, any evolution should stay true to your core values and mission.

For instance, a local Canadian bakery might expand its offerings to include gluten-free options without losing its commitment to homemade, high-quality baked goods. This evolution keeps the brand relevant while staying authentic.

Measure the Impact of Your Brand Identity

Like any other business strategy, your brand identity’s effectiveness should be measured. Track metrics like customer loyalty, social media engagement, and sales growth to assess how well your brand resonates with your audience. Customer feedback and reviews can also provide valuable insights.

If certain branding elements aren’t performing as expected, don’t be afraid to tweak them. Continuous improvement is key to maintaining a strong, competitive brand identity.

Next Steps

Harnessing your brand identity is one of the most powerful tools for standing out in a competitive market. By defining your values, understanding your audience, and creating a cohesive and authentic presence, you can build a brand that attracts customers and keeps them coming back.

As Valentine’s Day approaches, consider your brand identity as the foundation of a love story between your Canadian business and its customers. Show them why they should choose you and remain loyal to your brand. Your business can thrive and carve out its place in the market with a strong foundation. Remember, your brand is your story—make it one that customers can’t resist being part of.

 

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