Thursday, 22nd August 2019 | Small business financing Canada,Business loans for bad credit
How to improve your business’s credit score
Your business credit score helps to establish your company’s health and trustworthiness. In many respects, it operates in the same way as a personal credit score—opening (or closing) pathways to products, financing, and preferred rates. Learn how working with iCapital can help accelerate this process.
Whether you’re just starting your business or in a position where you must repair a low credit score, building up your credit should be at the top of your list. Your business credit score helps to establish your company’s health and trustworthiness. In many respects, it operates in the same way as a personal credit score—opening (or closing) pathways to products, financing, and preferred rates. Learn how working with iCapital can help accelerate this process.
All about your credit score
Your credit score is a simple three-digit number arrived at from information gathered by the credit bureaus in Canada that is intended to give lenders, governments, and others a snapshot of how you use credit. The idea is simple: the higher the number, the better your score. In other words, a higher score means you’re less of a risk as a borrower.
How your credit score is calculated
Obviously, events like contact with a collections agency or bankruptcy will negatively affect your credit score, but there are other factors taken into consideration as well including the amount of debt you carry, how many times you’ve applied for credit, and how long you’ve had credit. This last variable can negatively affect new businesses. Establishing a good credit score is as important as repairing a bad one.
How to improve your credit score
One often-overlooked way to boost your business’s credit score is to use it—responsibly. This might seem counter-intuitive but consider this: if you don’t carry any credit at all, how can a credit bureau assess your risk as a borrower?
Applying for and using various credit products can be an extremely effective way to establish or repair credit. In any and all cases, you must adhere to the tenets of responsible use:
- Make your payments on time. Always.
Late payments reflect terribly on your ability to manage your finances. If necessary, set up automatic withdrawals or calendar alerts for your due dates.
- If you can’t meet the entire debt, make the minimum payment.
Simply disappearing until you’ve got an entire payment is bad practice. Always pay at least the minimum.
- Use your credit, but don’t max it out.
Having credit and not using it is not going to help your score. Use your credit on purchases you can afford, and then pay them off. Carrying a high debt load (or maxing out your line of credit) is a warning sign to lenders.
- Consider your applications for credit carefully.
The amount of “hits” on your credit report can affect your score. Every time you apply for credit, a note goes on your account. If your report shows that you’ve been applying for numerous products it can be a warning sign to lenders. Select the products that work best for you and limit your applications.
Choosing your business credit accounts wisely
Chances are you’ve already got a business bank account and credit card—and if not, get on this. Beyond these basic tools, you might also want to consider applying for a gas card or an office supply store account. The best way to establish your company as a trustworthy borrower is to get credit and make your payments on time, and that’s where an iCapital product can really work in your favour.
When you take out an iCapital term loan or merchant cash advance, you select a repayment schedule. Usually, a small amount is automatically withdrawn on a daily or weekly basis until the financing is paid in full. The regularity and frequency of your repayments are a convincing demonstration of your solvency and responsibility.
A good business credit score is an important part of running a successful business. If your score is low—whether because you’re a new company or you have made financial missteps in the past—you’ll need a strategy to improve it. The careful selection and use of appropriate products are the best way to establish a healthy score.
Customer retention best practices for your small business
In 2023, the business landscape will be more dynamic, with constantly evolving trends and changing customer demands. You can keep your customers engaged and returning for more with the right strategies. Here are some invaluable customer retention best practices to help you stand out from the crowd and keep your customers coming back for more:
Embrace Omnichannel Sales
The pandemic accelerated the shift to online shopping, and customers are now more comfortable than ever buying online. This means providing a seamless experience across all channels, from your website to social media platforms, mobile apps, and online marketplaces. Investing in innovative technologies such as AI and automation can deliver personalized and efficient products that set you apart from the competition.
Use Social Media to Build Relationships
Social media is a powerful tool for building relationships with your customers. You must use social media to build a community around your brand, engage with your customers, and create meaningful relationships. By actively listening to your customers and responding to their queries, feedback, and concerns, you can show that you care and establish trust. Furthermore, social media allows you to showcase your brand's unique personality and values, which can help you stand out from the competition. Sharing customer stories, testimonials, and reviews can also be an effective way to humanize your brand and build social proof.
Leverage Data Analytics
Data analytics can help you understand your customers better and identify opportunities to improve customer retention. You can identify opportunities to improve customer retention and create personalized experiences by tracking customer behaviour, preferences, and feedback. Investing in data analytics tools can help you make data-driven decisions and optimize your marketing and sales strategies to meet your needs.
Be Transparent and Authentic
Customers are increasingly demanding transparency and authenticity from the brands they do business with. Customers are looking for open and honest businesses about their practices, policies, and values. This requires being transparent about pricing, shipping, and returns policies and using authentic and inclusive marketing messages. Doing so can build trust with your customers, which is essential for long-term loyalty. Customers are also more likely to recommend businesses they perceive as transparent and authentic.
Focus on Customer Experience
Customer experience will be a major differentiator for small businesses. As a small business owner, providing exceptional customer experience across all touchpoints should be a top priority. This means investing in customer service training for your staff, optimizing your website for usability, and gathering customer feedback to improve your products and services continuously.
These customer retention best practices can help your small business to stand out from the competition, improve customer loyalty, and grow your business. By embracing omnichannel sales, using social media to build relationships, leveraging data analytics, being transparent and authentic, and focusing on customer experience, you can create a loyal customer base that will continue to do business with you and recommend your brand to others.
Sales ,Marketing ,Management
7 ways how AI empowers small businesses to achieve more in less time
What is artificial intelligence (AI)?
AI is a revolutionary technology that enables SMBs to automate tasks, predict trends, forecast demand, improve decision-making, streamline operations, and scale up. With advanced AI models like Stable Diffusion, DALL-E 2, and GPT-3, and the emergence of AI-powered products like ChatGPT and GitHub Copilot, we can now utilize technology that was once considered exclusively human.
In this blog, we will explore the benefits of AI for SMBs and how you can gain a competitive advantage in your respective markets by optimizing operations and maximizing output with minimal resources.
1. Automating Repetitive Tasks
AI-powered tools can automate time-consuming tasks such as data entry, invoicing, and email management. This frees up valuable resources that can be redirected toward high-value activities, such as strategic planning, customer engagement, and product development.
2. Improving Customer Experience
Chatbots and virtual assistants can provide customers with quick and accurate responses to their inquiries, improving their overall experience with your business. Additionally, it can analyze customer behaviour and preferences to personalize marketing efforts and provide targeted recommendations, further enhancing the customer experience.
3. Improving Decision-Making
SMBs are frequently required to make critical decisions that impact the trajectory of their business. AI-powered tools can enhance your decision-making by providing real-time insights and analytics. For example, an AI tool can analyze sales data and identify trends, empowering owners to make data-driven pricing, promotions, and product development decisions.
4. Predicting Trends and Forecasting Demand
AI-powered tools can help you predict trends and forecast demand. By analyzing data from various sources, including social media, sales history, and online reviews, AI has allowed you to identify emerging trends and help your SMB adjust strategies accordingly.
5. Enhancing Marketing Efforts
AI can also help enhance marketing efforts. Analyzing customer data that will identify the target audience, create personalized marketing campaigns, and predict which marketing strategies will most likely be effective.
6. Enhancing Cybersecurity
With the rise of cyber threats, SMBs can use AI to strengthen their cybersecurity measures. AI-powered tools can detect and prevent cyber attacks, identify vulnerabilities in systems and networks, and provide real-time alerts to potential threats. This helps SMBs protect their sensitive information and prevent costly data breaches.
7. Improving Decision Making
Lastly, AI can help improve decision-making by providing data-driven insights. AI-powered tools can assist you, and your managers in making well-informed decisions regarding crucial aspects such as hiring, resource allocation, product development, and pricing.
What is a bad debt expense, and how to calculate it?
What is a bad debt expense?
When a buyer doesn’t pay in full, you can make a note of the amount you’re unable to recover in your business’ financial record. This is a bad debt expense.
Unfortunately, dealing with non-paying buyers is a common problem among small- and medium-sized businesses in Canada. The best way to protect yourself is to accurately record your losses to contain the damage.
Why should I keep track of bad debt expenses?
When you invoice a buyer for their purchase, it’s recorded as a sale in your books. If you’re not paid for that transaction, your overall revenue is actually less than indicated by your accounts–and you have to pay tax on your revenue. When you record unrecovered income as a bad debt expense, you officially remove all or part of that sale from your revenue which means that you won’t have to pay tax on it. This is entirely fair and legal–you don’t pay tax on income earnings you never received.
How to calculate your bad debt expenses
There are two ways to calculate bad debt expenses: the direct write-off method and the allowance method.
With the direct write-off method, you simply charge the amount of the unpaid invoice to the bad debt expense. This removes the amount from your accounts receivable, reducing your taxable income. This is the simpler method and the most commonly used by Canadian businesses.
5 Strategies for Growing your Business
What can I do to start developing a plan for growth?
Deciding to grow your business is a big step, so take a moment to congratulate yourself. Now, let’s get to work. The first thing to do is to develop a plan, and these five strategies can help.
1. Take care of your cash flow
Just for everyday operations, businesses need to have a steady flow of capital coming in and going out, but the importance of your cash flow intensifies when you’re planning to expand.
Survey your income and expense reports to determine your current cash flow, and identify trends so you can estimate how much you’ll have in the future. Don’t stop there. Make sure that you return to this information regularly to ensure you remain on the right path.
Should you find yourself in a cash flow crunch, you can consider a business line of credit so you can continue to take care of your responsibilities. Alternatively, you can take out a small business loan.
2. Invest in marketing and sales
It’s common for sales and marketing costs to fall to the bottom of a small business’ priority list, but they’re an absolutely crucial investment, especially if you’re expanding. Bear in mind that marketing and sales strategies and tactics can be tailored to your business’ unique needs, so you’ve got a variety of options to choose from–all with different budgets. Consider your audience, sales goals, and business forecast to build regular (think monthly) marketing efforts into your long-term plan. Marketing your business is an investment in its success.
3. Attend to your core audience while attracting new customers
Expansion often involves courting new customers, weather from different market segments or simply additional regions. It’s important that during the growth process resources and attention aren’t stolen from your core customers. They’re the ones who got you here, after all.
One way to give everyone the attention they deserve is to break your audience (and marketing dollars) into distinct segments and sell each according to their wants. Be open to different configurations. For example, depending on the situation you might want to serve everyone under a single brand, or develop distinct brands for different segments.
4. Confirm your supply
Few things can turn customers away faster than hearing you don’t have the products or services they need. Supply chain issues and slow delivery since the pandemic have put an increasing number of businesses in a precarious position when it comes to meeting customer demands, so your expansion plans should include the establishment of relationships with multiple reliable suppliers. Your efforts in advance demonstrate good business practices and respect for your customers. Plus, positive relationships with multiple suppliers can help you with your expansion goals.
5. Ensure quality and consistency
It should go without saying, but the last thing you want to happen when you expand is to have your quality or customer experience decline. Plan against this by establishing production, operations, and customer service standards. .
You have a better chance of expanding successfully if you plan carefully in advance. Attend to your finances, marketing, suppliers, and customers in advance to make sure you’re growing on a solid foundation.
Speak to an iCapital advisor about small business loans or lines of credit to ensure steady cash flow during your expansion process.
Marketing ,Accounting ,Management