Tuesday, 2nd June 2020 | Management

Resource cheatsheet for businesses affected by COVID-19

Updated June 2, 2020 - Use this cheat sheet to quickly find what resources are available to you as a business impacted by COVID-19.

Many, many Canadian businesses have been partially or severely impacted by the COVID-19 pandemic. If you are trying to find out what resources are available to you to help you, here is a summary of resources from the Canadian government as of June 2, 2020. They fall into seven categories: 

  1. Avoiding layoffs, rehiring employees & creating new jobs
  2. Taxes & tariffs
  3. Financial support, loans & access to credit
  4. Targeted support
  5. Support for Self-employed individuals
  6. Indigenous businesses
  7. Supporting financial stability

There is additional support for some sectors, including agriculture. Read on for information on the seven main categories.

Avoiding layoffs, rehiring employees & creating new jobs

Canada Emergency Wage Subsidy (CEWS) - The Canada Emergency Wage Subsidy (CEWS) supports employers that are hardest hit by the pandemic, and protect the jobs Canadians depend on. The subsidy generally covers 75% of an employee's wages – up to $847 per week. The program allows you to re-hire your employees and avoid layoffs during the crisis. It will be in place until August 29, 2020.

Temporary 10% wage top-up is a three-month measure that allows eligible employers to reduce the amount of payroll deductions required to be remitted to the Canada Revenue Agency.

Increased Canada Child Benefit - An extra $300 per child was delivered through the Canada Child Benefit (CCB) for 2019-20. This benefit was delivered as part of the scheduled CCB payment on May 20.

Extending the work-sharing program - The government has extended the maximum duration of the Work-Sharing program from 38 weeks to 76 weeks for employers affected by COVID-19. This measure will provide income support to employees eligible for Employment Insurance who agree to reduce their normal working hours because of developments beyond the control of their employers.

Creating new jobs & opportunities for youth - Over 100K jobs, placements and training opportunities have been created for students, as follows:
Canada Emergency Wage Subsidy (CEWS)
Canada Summer Jobs program (Calls for applications closed)
Youth Employment and Skills Strategy (Calls for applications closed)
Student Work Placement Program
Mitacs
Business + High Education Roundtable

Taxes and Tariffs

Extra time to file income tax returns - Businesses may defer, until after August 31, 2020, the payment of any income tax amounts that become owing on or after March 18 and before September 2020. This relief would apply to tax balances due, as well as installments, under Part I of the Income Tax Act. No interest or penalties will accumulate on these amounts during this period. 

Deferral fo sales tax remittance and customs duty payments until June 30th - Businesses, including self-employed individuals, may defer until June 30, 2020 payments of the GST/HST, as well as customs duty owing on their imports. Any GST/HST payment that becomes owing from March 27 until the end of May can be deferred until the end of June. For GST and customs duty payments for imported goods, deferral will include amounts owing for March, April and May. These amounts were normally due to be submitted to the Canada Revenue Agency and the Canada Border Services Agency as early as the end of March 2020.

Waiving tariffs on certain medical goods - tariffs on certain medical goods, including PPE such as masks and gloves, have been waived to reduce the cost of imported PPE for Canadians, help protect workers, and ensure our supply chains can keep functioning well.

Financial support, loans and access to credit

Canada Emergency Business Account (CEBA) - Provides interest-free loans of up to $40,000 to small businesses and not-for-profits, to help cover their operating costs during a period where their revenues have been temporarily reduced. This program has been implemented by banks and credit unions in collaboration with Export Development Canada. Business owners can apply for support from CEBA through their banks and credit unions.

Loan Guarantee for Small and Medium-Sized Enterprises - Through the Business Credit Availability Program, Export Development Canada (EDC) is working with financial institutions to guarantee 80% of new operating credit and cash flow term loans of up to $6.25 million to small and medium-sized enterprises (SMEs). This financing support is to be used for operational expenses and is available to both exporting and non-exporting companies. It's available at various banks and credit unions. 

Co-Lending Program for Small and Medium-Sized Enterprises - Through the Business Credit Availability Program, Business Development Canada (BDC) is working with financial institutions to co-lend term loans of up to $6.25 million to SMEs for their operational cash flow requirements. The program offers differing maximum finance amounts based on business revenues. This support is available until or before September 30, 2020. This program is now available at various banks and credit unions.

Regional Relief and Recovery Fund (RRRF) - We are providing nearly $962 million through the Regional Relief and Recovery Fund (RRRF) to help more businesses and organizations in sectors such as manufacturing, technology, tourism and others that are key to the regions and to local economies. This fund is specifically targeted to those that may require additional help to recover from the COVID-19 pandemic, but have been unable to access other support measures.

Canada Emergency Commercial Rent Assistance (CECRA) - provides relief for small businesses experiencing financial hardship due to COVID-19. Over the course of the program, property owners will reduce rent by at least 75 % for the months of April and May (retroactive), and June, for their small business tenants. CECRA will cover 50 % of the rent, with the tenant paying up to 25 % and the property owner forgiving at least 25 %.

Mid-Market Financing Program - Through the Business Credit Availability Program, the Business Development Canada’s (BDC) Mid-Market Financing Program will provide commercial loans ranging between $12.5 million and $60 million to medium-sized businesses whose credit needs exceed what is already available through the Business Credit Availability Program and other measures. BDC anticipates that qualifying companies will have annual revenues in excess of approximately $100 million. More details will be made available soon.

Mid-Market Guarantee and Financing Program - Through the Business Credit Availability Program, EDC’s Mid-Market Guarantee and Financing Program will bring liquidity to companies that tend to have revenues of between $50 million to $300 million, to sustain operations during this uncertain period. EDC will continue to work with Canadian financial institutions to guarantee 75% of new operating credit and cash-flow loans, ranging in size from $16.75 million to a maximum of $80 million. These expanded guarantees are available to exporters, international investors and businesses that sell their products or services within Canada. More details will be made available soon.

Businesses in the territories - We are making available $15 million in non-repayable support for businesses in the territories to help address the impacts of COVID-19. This support will assist businesses with operating costs not already covered by other Government of Canada measures.

Large Employer Emergency Financing Facility (LEEFF) - This program provides bridge financing to Canada’s largest employers, whose needs during the pandemic are not being met through conventional financing, in order to keep their operations going. The additional liquidity provided through LEEFF allows Canada’s largest businesses, their workers and their suppliers to remain active during this difficult time, and position them for a rapid economic recovery. This program is delivered by the Canada Development Investment Corporation, in cooperation with Innovation, Science and Economic Development Canada and the Department of Finance.

Industrial Research Assistance Program (IRAP) for early-stage businesses - [Applications have closed] $250M to assist innovative, early-stage companies that are unable to access other COVID-19 business supports through the Industrial Research Assistance Program (IRAP). IRAP provides advice, connections, and funding to help Canadian small and medium-sized businesses increase their innovation capacity and take ideas to market.

Additional support by sector:

Targeted support

Young entrepreneurs - $20.1M in support for Futurpreneur Canada to continue supporting young entrepreneurs across Canada who are facing challenges due to COVID-19. The funding will allow Futurpreneur Canada to provide payment relief for its clients for up to 12 months.

Women entrepreneurs - $15M in new funding through the Women Entrepreneurship Strategy (WES). This funding will be available to existing WES Ecosystem Fund recipient organizations, enabling these third-party organizations to provide timely support and advice to women entrepreneurs facing hardship due to the COVID-19 pandemic.

Support for self-employed individuals

Canada Emergency Response Benefit (CERB) - a taxable benefit of $2,000 every 4 weeks for up to 16 weeks to eligible workers who have lost income or stopped working due to COVID-19. An online questionnaire will help us direct you to the service option that best fits your situation (i.e. eligibility for Employment Insurance benefits or not).

Deferral of Sales Tax Remittance and Customs Duty Payments - businesses, including self-employed individuals, may defer until June 30, 2020 payments of the GST/HST, as well as customs duty owing on their imports. Any GST/HST payment that becomes owing from March 27 until the end of May can be deferred until the end of June. For GST and customs duty payments for imported goods, deferral will include amounts owing for March, April and May. These amounts were normally due to be submitted to the Canada Revenue Agency and the Canada Border Services Agency as early as the end of March 2020.

More time to pay income taxes - All businesses may defer, until after August 31, 2020, the payment of any income tax amounts that become owing on or after March 18 and before September 2020. This relief would apply to tax balances due, as well as installments, under Part I of the Income Tax Act. No interest or penalties will accumulate on these amounts during this period. 

Indigenous businesses

Funding for small and medium-sized Indigenous businesses, and Aboriginal Financial Institutions - $306.8M in funding to help small and medium-sized Indigenous businesses, and to support Aboriginal Financial Institutions that offer financing to these businesses. The funding will allow for short-term, interest-free loans and non-repayable contributions through Aboriginal Financial Institutions, which offer financing and business support services to First Nations, Inuit, and Métis businesses. Financial support for Indigenous businesses will be provided through Aboriginal Financial Institutions, and administered by the National Aboriginal Capital Corporations Association and the Métis capital corporations in partnership with Indigenous Services Canada.

Supporting financial stability

Relief for federally regulated pension plan sponsors - immediate, temporary relief to sponsors of federally regulated, defined benefit pension plans in the form of a moratorium, through the remainder of 2020, on solvency payment requirements for defined benefit plans. This relief will help ensure that employers have the financial resources they need to maintain their operations and their pension plans, and to protect the retirement security of their workers and retirees.

Insured Mortgage Purchase Program - the purchase of up to $150B of insured mortgage pools through the Canada Mortgage and Housing Corporation. This action will provide long-term stable funding to banks and mortgage lenders, help facilitate continued lending to Canadian consumers and businesses, and add liquidity to Canada's mortgage market.

Bank of Canada's actions - The Bank of Canada is acting in several ways to support the economy and financial system and stands ready to take any and all actions that it can to protect the well-being of Canadians during this difficult time. The Bank has responded by lowering interest rates, intervening to support key financial markets and providing liquidity support for financial institutions.

Office of the Superintendent of Financial Institutions actions - The Office of the Superintendent of Financial Institutions announced it is lowering the Domestic Stability Buffer by 1.25% of risk-weighted assets. This action will allow Canada's large banks to inject $300 billion of additional lending in to the economy.
 

For support by sector, and also support for individuals, visit Canada's COVID-19 Economic Response Plan microsite

Read Also

How to Manage Your Time as a Busy Business Owner

Running a small business means wearing many hats. One day you are meeting with customers, the next you are managing invoices, marketing your business, ordering inventory, and planning for growth. With so many competing priorities, it can feel like there are never enough hours in the day.

The good news is that better time management is not about working longer. It is about working smarter. Creating simple systems and focusing on what matters most can help you stay productive, reduce stress, and make more time for growing your business.

At iCapital, we support Canadian small business owners who are building and growing their businesses every day. Whether you are expanding your operations, hiring staff, or investing in new opportunities, managing your time effectively helps you stay focused on the decisions that move your business forward.

Focus on What Creates the Most Value

Not every task has the same impact on your business. As your business grows, your time becomes one of your most valuable resources.

Start by asking yourself:

  • Which activities generate revenue
  • Which tasks strengthen customer relationships
  • Which responsibilities can only be handled by me?

Prioritizing high-value work helps you spend more time growing your business and less time reacting to daily distractions.

Create a Plan Before Your Week Begins

Many business owners start each day by reacting to emails and unexpected requests. While some interruptions are unavoidable, planning ahead helps you stay in control of your schedule.

At the beginning of each week:

  • Identify your top priorities
  • Schedule time for important projects
  • Block time for customer meetings and administrative work
  • Leave room for unexpected issues that may arise

Having a plan makes it easier to stay focused when your schedule becomes busy.

Build Systems That Save Time

Small improvements to your daily processes can create significant time savings over the course of a year.

Look for opportunities to simplify:

  • Customer follow-ups
  • Appointment scheduling
  • Invoicing and payments
  • Inventory tracking
  • Internal communication

Well-organized systems reduce repetitive work and help your business operate more efficiently.

Learn When to Delegate

One of the biggest challenges for business owners is trying to do everything themselves. As your business grows, delegation becomes an important part of managing your time.

Consider which responsibilities could be handled by:

  • Employees
  • Contractors
  • Bookkeepers
  • Marketing professionals
  • Administrative support

Delegating allows you to focus on leadership, planning, and business development instead of becoming overwhelmed by daily tasks.

Protect Time for Long-Term Planning

It is easy to spend every day solving immediate problems. However, long-term success requires time to think strategically about where your business is heading.

Set aside time regularly to review:

  • Financial performance
  • Sales trends
  • Marketing results
  • Customer feedback
  • Future growth opportunities

Stepping back from daily operations allows you to make better decisions for the future.

Invest in the Right Resources

Sometimes the best way to save time is to invest in tools, equipment, or additional support.

This may include:

  • New technology or software
  • Updated equipment
  • Additional staff
  • Marketing initiatives that generate qualified leads
  • Professional services that improve efficiency

Strategic investments can free up valuable time while supporting long-term growth.

How iCapital Can Help Your Business Grow

As your business grows, opportunities often require investment before they generate returns. Whether you are purchasing equipment, hiring staff, upgrading technology, or expanding your operations, access to funding can help you move forward with confidence.

With iCapital Small Business Loans, you can:

  • Invest in equipment and technology
  • Hire additional staff
  • Support business expansion
  • Fund marketing initiatives
  • Strengthen your operations while managing cash flow

Our financing solutions help Canadian small business owners access funding quickly when the bank is not an option.

Work Smarter as Your Business Grows

Time is one of the few resources you cannot replace. The more intentional you are with how you spend it, the better positioned your business will be for long-term success.

By prioritizing high-value work, building efficient systems, and investing in the resources that support growth, you can spend less time managing daily challenges and more time building the business you envision.

At iCapital, we are proud to support Canadian small business owners with financing solutions that help businesses grow with confidence. If you are ready to invest in the next stage of your business, we are here to help.

 

Small business financing Canada ,Management

Growing Your Business? Here Is What to Plan for Next

Growth is a goal for most small business owners. More customers, stronger sales, and new opportunities are all signs that your hard work is paying off. But as your business grows, so do the demands on your time, resources, and cash flow.

The next stage of growth often requires more than just generating sales. It may mean investing in inventory, hiring staff, upgrading equipment, improving systems, or increasing marketing efforts to support demand. Planning for these changes before they happen can help your business grow more smoothly and avoid unnecessary setbacks.

While revenue may be increasing, expenses often rise first. New opportunities can require additional inventory, equipment, staff, marketing, and operational support before the return on investment is realized. Understanding these hidden costs can help you prepare, protect your cash flow, and continue growing with confidence.

At iCapital, we help Canadian small business owners access fast, flexible financing when a bank is not an option. Planning for growth-related expenses can help you take advantage of opportunities without putting unnecessary strain on your business.

Why Growth Can Create Financial Pressure

One of the biggest surprises for growing businesses is that increased sales do not always translate into immediate financial flexibility.

As demand increases, businesses often need to spend money before additional revenue is collected. This creates a gap that can put pressure on day-to-day operations.

Growth often requires investments in:

  • Inventory and supplies
  • Equipment and technology
  • Staffing and training
  • Marketing and advertising
  • Larger facilities or operating costs

The faster your business grows, the more important it becomes to plan ahead.

Inventory Often Needs to Increase First

For many businesses, growth means carrying more inventory to meet customer demand.

Whether you sell products online, operate a retail store, or manage a seasonal business, running out of inventory can lead to missed sales and disappointed customers.

Questions to consider include:

  • Do I have enough inventory to support future demand?
  • Can my suppliers keep up with growth?
  • How much cash will be tied up in inventory purchases?

Investing in inventory can support growth, but it often requires upfront capital.

Your Team May Need to Grow Too

As sales increase, workloads typically increase as well.

Many business owners reach a point where they can no longer manage everything themselves. Hiring employees, contractors, or support staff can improve efficiency, but it also introduces new costs.

These may include:

  • Recruitment and onboarding
  • Training and development
  • Payroll expenses
  • Benefits and administrative costs

Planning ahead can help ensure your team grows alongside your business.

Systems and Technology Need to Keep Up

The tools that worked when your business was smaller may not be enough as operations become more complex.

Growing businesses often invest in:

  • Accounting software
  • Customer relationship management systems
  • Inventory management platforms
  • Scheduling and workflow tools
  • Website improvements and digital marketing initiatives

These investments can improve efficiency and enhance the customer experience, but they should be factored into your growth plans.

Marketing Costs Often Increase with Growth Goals

Growth rarely happens by accident. Businesses often need to increase visibility and attract new customers to support expansion plans.

This can include investments in:

  • Digital advertising
  • Search engine optimization
  • Social media campaigns
  • Content creation
  • Website enhancements

Marketing can be a powerful driver of growth, but it requires a budget that aligns with your goals.

Do Not Overlook Cash Flow

Even profitable businesses can experience cash flow challenges during periods of growth.

Customers may take time to pay invoices, inventory purchases may require upfront spending, and new expenses can arrive before revenue catches up.

Monitoring cash flow closely can help you:

  • Anticipate short-term gaps
  • Avoid operational disruptions
  • Make informed decisions about future investments
  • Maintain stability while scaling your business

Cash flow planning is often what separates sustainable growth from unnecessary stress.

How iCapital Can Support Growing Businesses

Growth opportunities do not always arrive when your cash flow is perfectly aligned. That is why many Canadian small business owners look for financing solutions that provide flexibility when they need it most.

With iCapital Small Business Loans, businesses can:

  • Purchase inventory to meet demand
  • Invest in equipment and technology
  • Support hiring and training initiatives
  • Fund marketing campaigns
  • Manage cash flow during periods of expansion

Our goal is to help business owners move forward with confidence when the bank is not an option.

Prepare Today for Tomorrow's Opportunities

Growth is exciting, but it requires preparation. Understanding the hidden costs of expansion allows you to make smarter decisions, protect your cash flow, and position your business for long-term success.

At iCapital, we are proud to support Canadian small business owners with financing solutions designed to help businesses grow. If you are preparing for your next stage of expansion, our team is here to help you capitalize on opportunities with confidence.

Sales

How to Stay Organized When Your Business Starts Growing Fast

Growth sounds exciting until your inbox is overflowing, inventory starts moving faster than expected, and every day feels reactive instead of planned. For many small business owners, growth creates a new level of pressure behind the scenes. More customers and more sales are great for business, but they also quickly expose weak systems.

The businesses that grow successfully are not always the ones growing the fastest. They are the ones who stay organized as they scale.

At iCapital, we work with Canadian small business owners who are expanding operations, hiring staff, increasing inventory, and investing in growth opportunities. As your business evolves, staying organized becomes just as important as generating revenue.

Growth problems usually start small

Most organizational issues do not appear overnight. They build gradually as your business gets busier.

Maybe customer emails are starting to slip through the cracks. Orders take longer to fulfill. You lose track of invoices. Your calendar becomes packed with tasks that could be automated or delegated.

These issues may seem small individually, but together they slow momentum and create unnecessary stress.

That is why staying ahead of growth matters.

Stop running everything through your head

In the early stages of business, it is normal to keep processes informal. But once growth picks up, relying on memory becomes risky.

Instead of keeping everything in your head, create systems for:

  • Customer follow-ups
  • Sales tracking
  • Inventory management
  • Staff communication
  • Payment reminders
  • Scheduling and deadlines

The goal is not to overcomplicate your business. It is to reduce friction so that daily operations run more smoothly.

Simple systems create consistency, and consistency creates scalability.

Protect your time before your schedule controls you

Fast-growing businesses often create constant interruptions. Every email feels urgent. Every task feels important.

Without structure, owners end up spending the day reacting instead of leading.

Start by identifying:

  • Which tasks actually drive growth
  • Which tasks can be delegated
  • Which recurring issues waste the most time
  • Where automation could improve efficiency

Time management becomes more important as your business grows because your attention becomes one of the company’s most valuable resources.

Growth can put pressure on cash flow quickly

One of the biggest surprises for growing businesses is that increased sales do not always mean increased cash flow.

Growth often requires upfront spending before revenue catches up. You may need to:

  • Increase inventory
  • Hire support staff
  • Upgrade equipment or software
  • Spend more on marketing
  • Cover larger operating costs

Without planning, growth can stretch your cash flow faster than expected.

That is why many business owners look for financing that offers flexibility as they scale.

Invest in systems before you feel desperate

Many businesses wait too long to improve operations. They wait until mistakes start happening or staff feel overwhelmed.

The better approach is investing before things break.

That could mean:

  • Moving to better accounting software
  • Improving inventory tracking
  • Hiring administrative support
  • Creating stronger customer management systems
  • Upgrading equipment to improve efficiency

Small operational improvements often create a significant long-term impact.

How iCapital supports growing businesses

At iCapital, we understand that growth creates opportunity, but it also creates pressure. Our Small Business Loans help Canadian businesses access funding quickly so they can invest in the tools, systems, and resources needed to grow sustainably.

With iCapital Small Business Loans, businesses can:

  • Upgrade operations and equipment
  • Manage cash flow during expansion
  • Increase inventory to meet demand
  • Invest in staffing and support
  • Improve efficiency without delaying growth plans

We provide financing solutions designed for businesses that are growing and evolving when the bank is not an option.

Do not let growth create chaos

Growth should feel exciting, not overwhelming. The businesses that stay organized during expansion are the ones that create structure early, protect their cash flow, and invest in systems that support long-term success.

At iCapital, we are proud to support Canadian small business owners as they navigate growth with confidence. If your business is expanding and you need funding to support your next stage, our team is here to help.

Management

How to Build a Customer Retention Engine: Keeping Your Best Clients for Your Small Business

Winning new customers feels exciting, but real growth often comes from the customers who choose to come back. When you focus on retention, you create a business that is more stable, more predictable, and easier to grow over time.

Customer retention is not about complicated systems or large budgets. It is about consistency, understanding your customers, and making it easy for them to stay.

At iCapital, we work with Canadian small business owners who are focused on building long-term growth. Whether you are investing in customer experience, marketing, or operations, the right strategy and access to funding can help you turn one-time buyers into repeat customers.

Why retention is a smarter growth strategy

Acquiring new customers can take time and money. Retaining existing ones is often more efficient and more reliable.

When you focus on retention, you can

  • Increase the value of every customer over time
  • Reduce pressure on constant new customer acquisition
  • Build stronger trust and loyalty
  • Create more predictable revenue
  • Generate referrals from satisfied customers

A strong customer base gives your business momentum without having to start from scratch each month.

Know what keeps your customers coming back

Retention starts with understanding your best customers. What makes them choose you instead of a competitor? What keeps them returning?

Take time to look at

  • Purchase patterns and repeat behaviour
  • Customer feedback and reviews
  • Products or services with the highest return rate
  • Common questions or concerns

The more you understand your customers, the easier it is to serve them well.

Make every experience consistent

Customers return to businesses they trust. Trust is built through consistent experiences, not one-time moments.

Focus on

  • Clear communication at every step
  • Reliable delivery or service timelines
  • A simple and smooth purchase process
  • Quick and helpful responses when issues arise

Consistency removes friction and makes it easy for customers to choose you again.

Stay present without overselling

Retention is about staying connected, not constantly selling. The goal is to remain relevant and useful.

You can do this through

  • Helpful email updates or tips
  • Social content that adds value
  • Follow-ups that feel personal and timely
  • Offers that reward loyalty without overwhelming

When communication feels natural, customers stay engaged.

Make it easy to come back

The easier it is for customers to return, the more likely they are to do so.

Look for ways to

  • Simplify repeat purchases
  • Save customer preferences where possible
  • Offer reminders or reordering options
  • Provide a consistent experience across channels

Small improvements in convenience can lead to stronger retention.

Track what is working and adjust

Retention should be measured and improved over time. You do not need complex tools to start.

Pay attention to

  • Repeat purchase rates
  • Customer feedback
  • Engagement with emails or content
  • Changes in buying behaviour

Use these insights to refine your approach and improve over time.

Support retention with the right investment

Improving retention often requires investment in tools, systems, or marketing. Without the right resources, it can be difficult to implement meaningful changes.

With iCapital Small Business Loans, you can

  • Invest in customer experience improvements
  • Strengthen your marketing efforts
  • Improve systems that support repeat business
  • Build a more stable and predictable revenue base

iCapital provides access to funding when the bank is not an option, helping you take action without disrupting your operations.

Build a business that customers want to return to

Customer retention is not about a single tactic. It is about creating a business that customers trust, value, and choose again.

When you focus on retention, you are not just increasing sales. You are building a stronger foundation for long-term success.

At iCapital, we support Canadian small business owners with financing that aligns with real business needs. If you are ready to invest in your business and strengthen your customer relationships, we are here to help you move forward with confidence.

 

Sales ,Marketing ,Management

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