Sunday, 30th June 2019 | Small business financing Canada,Business loans for bad credit,Management

The three challenges keeping Canadian small business owners up at night

We conducted a market research study open to small business owners and operators across the country. Now, the results are in. Read on to discover which three issues are most concerning Canadian small business owners, and how you might handle them.

If you’re a small business owner in Canada, chances are you’ve got a lot on your mind. We were curious to better understand the challenges you face—so we decided to ask. With the help of Canadian B2B marketing experts Hop Skip Marketing and Asking Canadians, we conducted a market research study open to small business owners and operators across the country. Now, the results are in. Read on to discover which three issues are most concerning Canadian small business owners, and how you might handle them.

About the market research study

This study was targeted to Canadian small business owners or operators. We received 160 responses from across various industries, and from every province except Quebec. The majority of respondents were from Ontario (50%) British Columbia (22%), and Alberta (12%). 

Challenge #1: How do we sustain or grow the business during long periods of low sales?

Every industry has its ups and downs and no business is immune. Periods of low sales, especially if they’re protracted, can be extremely stressful. Even worse, your bottom line isn’t the only thing affected: self-doubt easily takes hold during dry spells. 

41% of our respondents reported long periods of low sales as the largest challenge for their small businesses

You can’t eliminate the ebb and flow of sales but there are steps you can take to minimize them—and having a solid sales and marketing strategy is key. Unfortunately, many Canadian small businesses have neither a dedicated sales (74%) nor marketing (87%) employee. This is a mistake. Even if you can’t justify full-time help in these departments, it pays to employ experts to create an effective digital presence, to generate interest in your products or services, and to strategize about how to lead your prospects down the sales funnel. Your investment will pay off with faster growth and shorter periods of slow sales.

Challenge #2: What is the best course of action to handle cash flow challenges?

Cash flow refers to the money coming in and going out of your business, and for small business owners it’s crucial to stay in the black. For everyday bills to upgrades to unexpected expenses, small business owners need access to their money.

1 in 3 respondents ranked managing cash flow as a top challenge for their business

Handling cash flow isn’t complicated but it can be time-consuming. In general, cash flow tasks fall into four categories:

  • Monitoring your cash flow
    You can’t manage your cash flow if you have no idea what your financial picture is. Use accounting software and set aside time regularly to check in on your accounts.
  • Generating income
    Think about all the ways you can bring money in. These include: invoicing regularly; incentivizing early payments or using a mobile app to get paid faster; asking for a deposit on larger jobs; and, selling off unused equipment or assets.
  • Cutting costs
    Every business has expenses but you can reduce your stress and increase your cash flow by making sure you’re only paying for what you need. Try outsourcing to avoid full-time employee costs, leasing equipment instead of buying and cutting down on overhead wherever possible.
  • Planning ahead
    Understand that there will be times when cash flow slows down and plan for it. Apply for a term loan, a merchant cash advance or a business line of credit.

Challenge #3: How to keep up with the changes in technology and innovation

Small business owners have so much to manage that new technologies and innovations tend to rest on the back-burner.

Slightly more than half of respondents have a concern about new tech and innovation

In the whirlwind of running a small business, it’s easy to let innovations pass you by. Unfortunately, that can only end one way: with you and your business behind the curve. Advances in technology can affect everything from your customer service to your daily operations, not to mention that dated systems tend to break down. If you’re going to remain competitive you’ll have to ensure you stay up-to-date with technology and innovation, especially in your sector. These days, this can be as easy as joining relevant online groups or subscribing to newsletters, or you can get even more hands-on and attend industry events. Whatever you decide on, make sure you stay engaged.

Canadian small business owners and operators have a lot to handle, with sales, cash flow, and emerging tech and innovation topping the list. The good news in all these cases is that strategies exist. Whether you choose to take these challenges on yourself or hire help, there are ways to make sure you and your business remain top-of-mind, relevant, and solvent. 

Read Also

How Small Business Owners Can Take a Vacation Without Putting Growth on Hold

Running a small business is a full-time commitment, but that does not mean you have to sacrifice time off. In fact, taking a well earned vacation can support long term business growth. With thoughtful planning, smart systems, and the right mindset, you can take a break without slowing down your momentum.

At iCapital, we help Canadian small business owners succeed through simple and stress free financing. And just like your cash flow, your energy and focus need to be replenished. Here is how to take time away while keeping your business moving forward.

Choose the Right Time

Timing is everything. Schedule your vacation during a natural slow period with fewer deadlines or customer demands. Avoid taking time off during your busiest seasons or when launching something new. Plan ahead by paying bills, finalizing invoices, and notifying key clients, suppliers, and contacts about your upcoming absence. A little preparation now will save you from stress later.

Prepare Your Team or Tech

If you have a team, use your time away as a leadership opportunity. Begin training them weeks before your departure, assigning responsibilities and walking through different scenarios. The more you empower them to make decisions, the more confident they will be and the less likely you are to be interrupted.

Automation is your best support system if you are a solo business owner. Use online tools to manage scheduling, invoicing, and customer communications. Consider hiring a virtual assistant or answering service to handle client inquiries while you are away. The goal is to maintain service without sacrificing your time off.

Set Boundaries and Unplug

Checking your inbox every hour is tempting, but real rest requires boundaries. Set a communication plan before you leave, whether it is a short daily check-in or a once a week update. Let your team know how to reach you in a true emergency; otherwise, give yourself permission to disconnect entirely. This is your time to recharge.

Ease Back Into Your Routine

Coming back from vacation can feel overwhelming if you dive in too quickly. Keep your schedule light for the first few days to catch up, review what happened while you were away, and re-engage with clients and staff. Before you leave, jot down a quick list of what you want to pick up when you return. It will help you get back into the rhythm without missing a beat.

Taking Time Off is a Good Business Strategy

Taking a vacation is not a sign of weakness. It is a smart business move. When you rest, you think more clearly, make better decisions, and return with renewed energy. You also set a strong example for your team and foster a culture that values well-being.

If financial concerns are holding you back, we are here to help. At iCapital, we provide fast and flexible business financing so you can build the systems, hire support, or prepare for downtime without putting pressure on your cash flow.

Even a short getaway can make a big difference. Take care of yourself, and your business will thank you.

 

Blog

Improving Your Small Business's Financial Health: Tips for Budgeting and Forecasting

A strong financial foundation is essential for small business success. At iCapital, we empower Canadian entrepreneurs with practical financial strategies and accessible funding solutions, especially when the bank isn’t an option.

Unlike most lenders, we are 100% Canadian-owned, operated, and funded, not a broker or a U.S. based company marketing to Canadian businesses. That means when you choose iCapital, you’re securing financing and supporting a fellow Canadian business that understands your market.

This guide covers key budgeting and forecasting steps to strengthen financial health and position your business for sustainable growth.

1. Understand the Importance of Budgeting and Forecasting

Budgeting is the process of mapping out your income and expenses over a set period while forecasting predicts future financial outcomes based on historical data. Both are essential for business stability, helping you allocate resources, anticipate challenges, and make informed financial decisions.

2. Set Clear Financial Goals

Define short-term and long-term financial objectives to ensure your business stays on track. Whether expanding operations, launching new products, or boosting profitability, your budget and forecast should align with these goals.

3. Track Income and Expenses Diligently

Small business owners often struggle with cash flow due to untracked or unexpected expenses. Using accounting software or working with a professional can help you:

  • Identify cost-saving opportunities
  • Prevent financial shortfalls
  • Stay tax-compliant and organized

With precise tracking, you’ll gain better control over spending and avoid cash flow crunches.

4. Develop Realistic Revenue Projections

Base revenue estimates on sales trends, market conditions, and economic forecasts. Avoid overly optimistic projections, which can lead to overspending and financing gaps. A realistic forecast gives you an accurate picture of business health and ensures you’re not caught off guard.

5. Categorize Expenses Accurately

Differentiate between:

  • Fixed costs (rent, salaries, insurance)
  • Variable costs (inventory, marketing, seasonal expenses)
  • Unexpected costs (repairs, emergency inventory purchases)

Understanding these categories improves spending decisions and helps prevent budget overruns.

6. Monitor Cash Flow Regularly

Many businesses fail not because they aren’t profitable but because they run out of cash. Monitoring cash flow ensures you can cover payroll, supplier payments, and day-to-day expenses without financial strain.

7. Benchmark and Continuously Improve

Compare your financial performance against past data and industry standards. Regular benchmarking helps you:

  • Identify areas for improvement
  • Adjust pricing and spending strategies
  • Stay competitive in your market

By reviewing actual vs. forecasted results, you can make proactive financial decisions rather than reactive ones.

8. Plan for Contingencies

Unexpected financial challenges can happen anytime, whether it’s a slow season, equipment failure, or supply chain disruptions. A contingency fund helps ensure your business remains stable during uncertain times.

9. Utilize Financial Tools and Software

Financial software streamlines budgeting, forecasting, and cash flow tracking. By automating these processes, you can:

  • Reduce manual errors
  • Gain real-time insights into your business finances
  • Make data-driven decisions with confidence

Investing in digital financial tools improves efficiency and accuracy, making it easier to manage your business finances.

10. Seek Professional Advice

Navigating financial planning alone can be challenging. Consulting with an accountant or financial advisor provides:

  • Tailored budgeting and forecasting strategies
  • Guidance on tax efficiency and compliance
  • Insights to maximize profitability

At iCapital, we specialize in helping Canadian small businesses improve financial health through financing solutions. Whether you're looking to stabilize cash flow, fund an expansion, or prepare for unexpected expenses, we can help.

Implementing these budgeting and forecasting strategies can strengthen your small business's financial health, paving the way for sustainable growth and success. Contact us today to explore financing options tailored to your business needs.

 

Blog

Scaling Up: How to Know When Your Small Business is Ready to Grow

Every small business owner dreams of growth, but scaling up isn’t just about ambition—it’s about timing. Expanding too soon can strain your finances and operations while waiting too long can mean missed opportunities. So, how do you know when the time is right?

At iCapital, we work with Canadian small business owners daily, helping them access the funding they need to expand sustainably and strategically. If you're wondering whether now is the right time to take your business to the next level, here are some key signs that indicate your company is ready to scale.

1. Consistent and Growing Revenue

One of the most apparent indicators that your business is ready to grow is steady revenue growth over time. It may be time to expand if your sales have been consistently strong for at least six months to a year. But remember, revenue alone isn’t enough—you’ll also want to ensure your profit margins are healthy and sustainable.

2. High Demand That Exceeds Capacity

Are you struggling to keep up with customer demand? If you’re regularly running out of stock, experiencing long wait times, or turning customers away, investing in more inventory, staff, or larger premises might be time. Scaling up can help you meet demand without compromising quality or service.

3. A Loyal Customer Base

Repeat customers are a strong indicator of business stability. If you have a loyal customer base that continues growing, it’s a sign that your product or service resonates with your market. Expanding your offerings or entering new locations can help you capitalize on this loyalty.

4. Strong Operational Systems

Before scaling, ensure your operations, processes, and technology can handle growth. A business that relies on manual processes or outdated systems may struggle when demand increases. Investing in automation, inventory management, and customer relationship management (CRM) tools can streamline your workflow and support growth.

5. Your Industry is Expanding

Timing is everything. If your industry is growing and market trends indicate a strong demand for your services, now could be the perfect time to position yourself ahead of competitors. Staying informed about industry trends can help you make data-driven expansion decisions.

6. Financial Stability and Planning

Growth requires investment in hiring, inventory, marketing, or new locations. Before scaling, ensure that your business has a strong financial foundation and that you have assessed short-term and long-term funding needs. A well-planned financial strategy can help you manage cash flow effectively, balance risk, and avoid overextending resources. If your business needs additional funding, securing external financing can provide support without straining your existing capital.

7. A Strong and Scalable Team

Your team is the backbone of your business. It may be time to expand if you already have capable employees who can take on more responsibility. If not, consider hiring key team members who can help lead growth initiatives. A strong team ensures that operations remain smooth as your business scales.

8. You Have a Clear Growth Plan

Scaling isn’t just about hiring more staff or opening new locations—it requires a strategic plan. Ask yourself:

- Do I have clear goals and a roadmap for expansion?

- Have I assessed potential risks and challenges?

- Is there a demand in my new target market?

A well-defined growth plan will help you scale sustainably and profitably.

 

Blog

Harnessing Brand Identity to Stand Out in a Competitive Market: Steps for Small Business Success

In today’s crowded marketplace, standing out isn’t just about having a great product or service—it’s about creating a memorable and consistent brand identity that resonates with your target audience. Whether you’re a small business owner launching a new venture or looking to refresh your existing brand, focusing on your brand identity can make all the difference.

Your brand identity is more than just a logo or colour scheme; it’s the essence of what your business represents. It’s how your customers perceive you and what sets you apart from competitors. When cultivated intentionally, a strong brand identity can attract loyal customers, build trust, and increase your market share. These steps will harness your brand identity and position your business for success.

Define Your Brand Values and Mission

A clear sense of purpose is at the heart of every successful brand. What does your business stand for? What problems do you solve for your customers? Your brand values and mission should guide every aspect of your business, from your marketing messages to how you interact with customers.

Take time to articulate your brand’s mission statement and core values. These should reflect the unique qualities that make your business stand out. For example, if sustainability is a key value, ensure it’s evident in your operations and communications.

Understand Your Target Audience

Your brand identity is only as strong as its connection to your target audience. To resonate with your customers, you need to know who they are, what they care about, and how they make purchasing decisions. Conduct market research to identify their preferences, pain points, and values.

Once you have a clear picture of your audience, tailor your branding to align with their expectations. This might involve choosing language that speaks to their values, creating visuals that capture their attention, or emphasizing benefits that matter most to them.

Differentiate with a Unique Brand Personality

What makes your business unlike any other? Your brand personality—the human traits associated with your brand—can help you stand out. Whether your tone is playful, professional, innovative, or approachable, it should remain consistent across all touchpoints.

A helpful exercise is to think of your brand as a person. How would you describe their personality? For instance, if you run a coffee shop, your brand might be “welcoming and adventurous,” focusing on community and exotic coffee blends. Use this personality to inform your messaging, design, and customer interactions.

Craft a Cohesive Visual Identity

Your visual identity is the most recognizable element of your brand. It includes your logo, colour palette, typography, and imagery. These elements should work together to create a consistent and memorable impression.

Invest in professional design to ensure your visual identity aligns with your brand’s personality and values. For example, a high-end boutique might opt for elegant fonts and a muted colour palette, while a tech startup might use bold colours and modern typography. Apply your visual identity consistently across your website, social media, packaging, and signage to build brand recognition.

Communicate Your Value Proposition Clearly

Your value proposition is your promise to your customers about what they can expect when they choose your business. It’s the reason they’ll pick you over competitors. To harness your brand identity effectively, ensure your value proposition is clear, concise, and front-and-centre in your marketing efforts.

Highlight your unique selling points (USPs) in all your communications. For instance, if you offer handcrafted products, emphasize the quality and care that go into each piece. If you’re known for speedy service, make that a focal point.

Engage Consistently Across Platforms

A strong brand identity requires consistent messaging and engagement across all channels. Your brand's voice and visuals should feel seamless, from your website to social media to in-store interactions. Inconsistent branding can confuse customers and dilute your identity.

For example, if your social media posts are lighthearted and fun, ensure your email marketing and in-store experiences reflect the same tone. Use brand guidelines to maintain consistency and ensure every customer interaction reinforces your identity.

Evolve While Staying True to Your Roots

As your business grows, your brand identity may need to adapt. Market trends, customer preferences, and industry changes can all influence how you position your brand. However, any evolution should stay true to your core values and mission.

For instance, a local Canadian bakery might expand its offerings to include gluten-free options without losing its commitment to homemade, high-quality baked goods. This evolution keeps the brand relevant while staying authentic.

Measure the Impact of Your Brand Identity

Like any other business strategy, your brand identity’s effectiveness should be measured. Track metrics like customer loyalty, social media engagement, and sales growth to assess how well your brand resonates with your audience. Customer feedback and reviews can also provide valuable insights.

If certain branding elements aren’t performing as expected, don’t be afraid to tweak them. Continuous improvement is key to maintaining a strong, competitive brand identity.

Next Steps

Harnessing your brand identity is one of the most powerful tools for standing out in a competitive market. By defining your values, understanding your audience, and creating a cohesive and authentic presence, you can build a brand that attracts customers and keeps them coming back.

As Valentine’s Day approaches, consider your brand identity as the foundation of a love story between your Canadian business and its customers. Show them why they should choose you and remain loyal to your brand. Your business can thrive and carve out its place in the market with a strong foundation. Remember, your brand is your story—make it one that customers can’t resist being part of.

 

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