Sunday, 30th September 2018 | Marketing

Three big benefits of creating a Google My Business profile

Google it! Consumers rely heavily on Google to answer their most pressing questions. When users search for local goods and services, Google My Business can revolutionize the way your small business appears in results.

Google it! Consumers rely heavily on Google to answer their most pressing questions. When users search for local goods and services, Google My Business can revolutionize the way your small business appears in results. With SEO being a priority for many small-business owners, you can’t afford to bypass this free tool. Here are the top three ways Google My Business can benefit you as the owner.

What is Google My Business?

Formerly known as Google Places, Google My Business (GMB) is a resource from Google that enables business owners to set up a listing that displays their location, contact details and other information in search results. Most small businesses don’t spend time on “SEO”, an acronym for search engine (i.e. Google) optimization. But no matter what size your business is, you should take 10 minutes to claim and verify your listing. When someone googles your business, the details and contact information included in your GMB profile are shown to them as part of the search result.

When your business or industry is searched for on Google, your GMB listing will appear in three spots: 

  • Google sidebar: This is the text box that appears on the right side of desktop search results. It is also referred to as the Knowledge Panel where the details of your GMB listing are displayed. For mobile users, the sidebar is displayed at the top of their page instead.
  • Local results: When a user searches for a business within a specific location, such as “Toronto dry cleaners,” Google will display the three businesses nearest that location. Each business will display with information from their GMB listing, such as address, phone number and photos.
  • Google Maps: Your GMB details will also appear when a user searches for your business (or type of business) using Google Maps. Populating your GMB listing with your industry will greatly improve your search rankings when local users search for your business type locally (e.g. accountants, sushi restaurants, book store).

Benefit #1: Google My Business gives you free visibility

GMB displays your business to a wealth of potential customers on the largest search engine—for free! While many online directories and industry-specific databases are available to you, they often come with a price. Using Google’s free listing, users can quickly access your small business’ hours of operation, phone number, website and directions with a simple click—at no cost to you.

Your business’ free GMB listing also gives customers an inside look by displaying your busiest operating hours plus customer reviews. If you’re in the early days of running a business or have a limited budget, you know that every dollar counts. By using GMB, you can put yourself in front of prospective clients for free, and direct your dollars to other marketing efforts.

Benefit #2: Discover how customers find your business

Analytics are important. Gaining insight into how new customers discover your business can help you attract more. With GMB’s insights, you can obtain details on how customers are interacting with your listing. You’ll be provided with insights on how users found you and where they’re coming from. Be sure to monitor your insights and activity regularly in order to update your listing and any related marketing efforts.

Benefit #3: Connect with customers using Google

Coupled with your GMB business listing is the option for uses to rate and review your operation. Using these tools, you can engage with customers online and build loyalty. By monitoring and responding to user reviews you can work to build strong customer relationships. Most businesses find potential customers use this rating to determine whether they’ll patronize the business. Start a conversation with your customers by responding to reviews, especially those that require immediate attention.

How to set up a listing with Google My Business

A GMB profile yields results is one that is up to date, complete and optimized for users. But, before you can optimize it, you need to claim your listing. Begin by visiting Google My Business and logging into the Google account you use for your business. Once signed in, enter your company name in the form and confirm that you are authorized to manage the business.

After claiming your listing, ensure your business’ information is current and correct. Double check your operating hours, payment methods and contact information. Also ensure that your service category is appropriate. This step is key to appearing in user searches. For example, if you’re a sushi restaurant, you’ll want to specify this so that you appear in the results of users hungry for Japanese cuisine. If you simply list yourself as a “restaurant,” your listing may be too generic to appear in any search results.

After verifying your listing, upload a few images. These will be the first impression people get of your business, so be sure they’re good ones. Select pictures of your products, your storefront, the inside of your business, your team, your street location and other photos will draw users in.

Keep your Google My Business listing current

As your business grows, don’t neglect your GMB listing. As you make regular updates to your website and social media, ensure your GMB listing is current as well. Upload new photos, review (and respond to) customer reviews and be sure to make any necessary edits to your contact information as changes occur.

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5 important considerations when applying for a business loan

Managing money is one of the key tasks of running a small business. Changes in facilities or staff, acquiring inventory, or just the natural ebb and flow of your industry can all affect your cash flow. This is why business loans are commonplace. They play an important role in financial viability. This said, deciding to take a loan—and selecting the institution to take it from — shouldn’t be done lightly. Before you decide, here are five things you should consider.

1. What do you need the loan for?

This is a question to ask yourself, not to justify that decision to take out a loan, but to clarify the best products and terms for your needs.  Once you’ve determined the purpose of your loan you can pinpoint your best option.

2. How much do you need?

While carrying debt is not, in and of itself, a bad business practice, taking as much as you can get is risky. Your debt load can affect everything from day-to-day operations to your credit score, so after you identify what you need the loan for, put a realistic number on your project.

3. How much time do you have?

If you need funding quickly, you’re going to want to work with a lender that’s equipped to meet your timeline. Traditional bank loan applications are cumbersome to complete, and it can take a long time before you’ll have access to the funds. Private lenders simplify their application process and can get your funding, fast—sometimes as soon as 48 hours, however, the rates tend to be higher than with the big banks.

4. Do you need a lump sum or are incremental amounts better?

Your answer to this question will help you decide the type of loan that’s best for you. Traditional banks offer lines of credit where you can take out payments on an as-needed basis, but if you need your money upfront, you’ll probably want to apply for a term loan. This is a loan that granted in a lump sum with regular repayments until the balance is paid.

5. What is your existing debt load?

Before applying for a loan you’ll need to inventory your current debt load. If you’re already carrying debt, you must first calculate how much more you can afford. Taking on debt is normal—but taking on too much debt will put the company in a precarious financial situation. At iCapital, we’ve helped dozens of small business owners make this calculation. It’s surprising how many people apply for additional funding when it would be the business is an extremely precarious position. Ensure that you are on the path to success rather than bankruptcy by doing the math before submitting your financing application.

In the end, selecting the right institution to borrow from, and amount to ask for, comes down to identifying what you need, what you can get approved for, and what you can realistically pay back. With this approach, you’ll be taking on healthy, planned debt rather than putting your company at risk.


Small business financing Canada ,Accounting

Food Trends in Canada

Is there a secret to success in the restaurant business? We’re not sure, but if you have it, we’d like to chat.

Until then, it helps for you to stay informed about the ongoing changes in the marketplace. The sooner you identify and take advantage of new trends, the more you will benefit and the easier it will be to adapt to future changes.

Below are five trends worth watching:

  • Fewer Menu Items - With customers valuing the ‘experience’ of dining out, more restaurants will stop trying to cater to every taste. Instead they will look at menu themes or focus on a few dishes that they do exceptionally well.
  • Now You Need to Satisfy Both Boomers and Millennials - One wants healthier options and the other wants to deal with more connected and responsible businesses. And both of them have money to spend. Boomers will appreciate more gluten-free, low-salt and vegetarian options. Millennials will need to hear about you on Instagram or other social media, and they want to know that you offer socially responsible foods, like free-range chicken.
  • Beverages Refined - While different, more exotic dishes have been an ongoing trend, in 2015 that trend will shift to your beverage menu. You will see a wider variety of teas and coffees (even Tim Horton’s now has its Dark Roast option), exotic juices and alcoholic options that include ciders (gluten-free), low-alcohol choices and oil-infused cocktails.
  • More Hybrids - It started when chef Dominique Ansel combined croissant and donut pastry dough to create the Cronut in 2013. In 2015, the hybrid trend will grow to include dishes like ramen burgers, brioche/souffle mix (another mash-up from Ansel) and dessert pizza.
  • Localization & Personalization - In 2015, local restaurants will continue to battle their big-box cousins for the hearts and tastes of diners. Two powerful weapons in that fight will be menu items made from local foods and offering customers more ‘choose your items/ingredients’ options.

Remember, no matter how hot the trend, what works for one restaurant doesn’t always work for another. Stay informed, talk to your customers and find out what works best for your business.


Marketing ,Management

What to do if a bank won't give you a business loan

It’s the nature of business to need funding on occasion. Renovations, new hires, inventory purchases, and slow days can send business owners in search of a loan. But what if the bank won’t approve you, or you don’t have time to go through their cumbersome application process? Suddenly, “business as usual” is a much bigger, more stressful problem. This is why private lenders are a go-to for Canadian small businesses—they present fewer hurdles and get money into your hands faster. 

Private lenders vs banks

When considering lenders, it’s a mistake to think of banks and nobody else. While banks enjoy name recognition and a reputation for longevity, there are other, modern options. Private lenders like iCapital are an excellent alternative for small business owners, in many cases exceeding what’s on offer from the big banks.

Banks tend to be extremely risk-averse, even refusing to loan to businesses in riskier sectors like restaurants and retail. And, even if they will consider your company, their application processes are onerous and slow, causing an additional time burden while you wait for an answer. Private lenders like iCapital operate very differently. Using a simple, less restrictive, online application, we strive to make the process easy and fast. Applicants can expect their approval within 24 hours and funding the day after. And, private lenders’ standards are less strict and more inclusive, so we lend to more businesses—even people with low credit scores.

What are the different types of business financing?

If you’re approaching a private bank for a business loan, the first decision you’ll want to make is what kind of funding product is best for you and your situation. The three most common funding options are:

  • Merchant cash advance - Companies that do a lot of debit or credit transactions might benefit from this kind of lending option because repayment is on a percentage of the day's sales. If your business has a quiet day (or even season), you won’t be stuck trying to come up with repayment while you have no money coming in.
  • Term loan - This is a very standard kind of loan where you receive a certain amount of funding and repay a set amount on a set schedule until your loan is discharged. This works well for those who want to know exactly how much they owe and when payments are due.
  • Secured loan - With the pledge of an asset, you can take out a secured loan. In general, you can get a better rate with a secured loan, but unsecured loans can be the way to go for small amounts as they are uncomplicated to negotiate. Your decision between secured or unsecured funds will depend on your specific situation.

Taking out a loan shouldn’t be a job in and of itself. If a bank turns you down, or if you need money quickly, consider a private lender. Their faster, simpler application process means you can put your energy where it belongs—back into your business.

Small business financing Canada ,Business loans for bad credit

Efficiency sparks joy: How to Marie Kondo your business processes

Though unlikely, it is possible that you’ve somehow missed the surprising success and sustained popularity of Marie Kondo, the woman who built an empire on the concept of tidying up. Even if you’ve failed to read any of the self-styled organizational guru’s books on the subject or to binge on the Netflix series, you’ve almost certainly heard people using the now-ubiquitous phrase, “spark joy”. In the past several years, we’ve learned to question whether objects, relationships, or even life choices spark joy, and to do away with anything that fails to meet this criterion. One thing is for sure: Marie Kondo has led the way in thinking about decluttering and organization—two real-world ways to improve efficiency. And efficiency, in the business world, is about as joy-sparking as you can get. Read on to learn more about how to Marie Kondo your business processes for a leaner, more cost-efficient organization going into the new year.

Step 1: Start with gratitude

Especially important if you’re working with a team but helpful even for solo ventures, start by acknowledging your strengths and successes. Decluttering should not be an indictment but rather an evolution. There is always room for improvement.

Step 2: Tackle one area or process at a time

Every business has numerous processes to meet their organizational goals, each with its own peculiarities. Although they may be linked, it is better to begin with one and see those changes through before tackling another. If your supporting processes like accounting or recruitment are most inefficient, start there. If the biggest difference would be made with a change in operational processes, that’s the best place to begin. These are changes that will spark the most joy in terms of employee satisfaction, customer service, or even your bottom line. Having a success story from the start will encourage your team to continue..

Step 3: Perform an audit

On her show, Kondo always begins by laying out all of the contents of an area or room in one place. Her thinking is that you can visualize everything and take stock. For your business process, this could be done with your team during a brainstorm session. On a whiteboard, map out the process from start to finish. Consider everything from the employee perspective and from the customer perspective. Next, mark which steps are working well (in green marker), which are satisfactory (yellow), and which need improvement (red).

Step 4: Time to tidy up

Make a plan of attack for the improvements. Determine who will take responsibility for each piece of work. Set a deadline to come back together to gather feedback on the process changes. Working in pairs or teams can make the work go faster.

Organizational clutter is the natural result of work. Over time, processes degenerate or fall behind current knowledge or technologies. Plan for regular clean-ups, whether they’re once a quarter or once per year, and let your joy be sparked by your business’ efficiency, as tidy as Marie Kondo’s famous drawers of perfectly folded clothes.


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