Tuesday, 24th May 2022 | Management
Why L&D, not foosball, helps attract and retain employees
It's becoming increasingly difficult for small businesses to find and retain staff. Offering employees learning and development opportunities is being viewed by many companies as a benefit to both parties, although small business owners have been slow to adopt this strategy.
If you’re in business, you’re already aware that employers need effective strategies to attract and retain talent. The upheaval caused by the COVID-19 pandemic coupled with other social and societal shifts has led many to change jobs or even remove themselves from the workforce altogether. In this environment, you’ll have to do better than providing arcade games or free muffins on Fridays if you want to find—and keep—the best employees. That’s why employers are increasingly offering learning and development (L&D) opportunities as a valuable job perk. Here’s how to make the most of an employee training strategy.
What’s L&D (learning and development)?
L&D opportunities are geared towards developing employee skills, knowledge, and capabilities which in turn fosters their personal and professional growth. These might include coaching, training, or mentoring. Learning and development is a strong way to value-add for everyone but small business owners are behind the trend. According to the Federation for Small Businesses, while 91% of business owners recognize the value of L&D, only 43% actually invest in it. If you’re among the more than half that are neglecting this strategy, you’re neglecting to use an effective tool. When you offer an L&D strategy, employees receive valuable training while employers get better-trained and happier staff. It’s a win-win.
Offering learning and development opportunities to your employees
Training, mentoring and coaching all sound great but one size does not fit all. Here are the steps to developing a training strategy that will benefit your employees and your business.
Create a plan
At its most simplistic, you need to figure out what you want your employees to learn before you can offer them anything. If you want to provide training that will help them in their jobs, write up a list of skills and knowledge they need and determine the gaps. If you’re looking to pair your employees with mentors or coaches, do your homework to figure out who would be the best matches.
Offer different learning styles
Some people are visual learners while others are hands-on. Some like to crack a book while others respond well to gamification. The good news is that there’s a wealth of different modules in various styles, and many of them are available online, due in part to the COVID-19 pandemic. It’s worth your time to explore the best options for your needs.
Provide enough time for completion
An L&D opportunity shouldn’t feel like extra work. Make sure you set realistic goals that don’t overburden your staff.
Give incentives
Incentives are a fun and effective way to boost employee engagement. Consider a gift card or bonus on completion.
Set goals and measure success
No strategy is complete until you account for measurement. Set goals around what you want to achieve both for your business and your employees. Determine in advance how you will measure success. Use this data to improve your L&D offerings for future employees.
In a shifting work landscape, small business employers will need to respond to the changing priorities of workers if they want to attract and retain the best talent. When delivered right, learning and development opportunities can be a strong incentive for employees and a marked benefit to your business.
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Customer retention best practices for your small business
In 2023, the business landscape will be more dynamic, with constantly evolving trends and changing customer demands. You can keep your customers engaged and returning for more with the right strategies. Here are some invaluable customer retention best practices to help you stand out from the crowd and keep your customers coming back for more:
Embrace Omnichannel Sales
The pandemic accelerated the shift to online shopping, and customers are now more comfortable than ever buying online. This means providing a seamless experience across all channels, from your website to social media platforms, mobile apps, and online marketplaces. Investing in innovative technologies such as AI and automation can deliver personalized and efficient products that set you apart from the competition.
Use Social Media to Build Relationships
Social media is a powerful tool for building relationships with your customers. You must use social media to build a community around your brand, engage with your customers, and create meaningful relationships. By actively listening to your customers and responding to their queries, feedback, and concerns, you can show that you care and establish trust. Furthermore, social media allows you to showcase your brand's unique personality and values, which can help you stand out from the competition. Sharing customer stories, testimonials, and reviews can also be an effective way to humanize your brand and build social proof.
Leverage Data Analytics
Data analytics can help you understand your customers better and identify opportunities to improve customer retention. You can identify opportunities to improve customer retention and create personalized experiences by tracking customer behaviour, preferences, and feedback. Investing in data analytics tools can help you make data-driven decisions and optimize your marketing and sales strategies to meet your needs.
Be Transparent and Authentic
Customers are increasingly demanding transparency and authenticity from the brands they do business with. Customers are looking for open and honest businesses about their practices, policies, and values. This requires being transparent about pricing, shipping, and returns policies and using authentic and inclusive marketing messages. Doing so can build trust with your customers, which is essential for long-term loyalty. Customers are also more likely to recommend businesses they perceive as transparent and authentic.
Focus on Customer Experience
Customer experience will be a major differentiator for small businesses. As a small business owner, providing exceptional customer experience across all touchpoints should be a top priority. This means investing in customer service training for your staff, optimizing your website for usability, and gathering customer feedback to improve your products and services continuously.
These customer retention best practices can help your small business to stand out from the competition, improve customer loyalty, and grow your business. By embracing omnichannel sales, using social media to build relationships, leveraging data analytics, being transparent and authentic, and focusing on customer experience, you can create a loyal customer base that will continue to do business with you and recommend your brand to others.
Sales ,Marketing ,Management